You should call Capital first thing in the morning, Explain your problem so Capital can send your service tech a new latch, that way he can fix both problems during one visit.

Thank you Trevor

You're very kind to respond so promptly. My service tech is associated with the distributor (Integrated Appliances) here in Toronto. I will notify my dealer's Customer Service to contact the distributor to notify the service tech. I know it sounds like "I know an old women who swallowed a fly" but so far customer service has been very good. Hopefully I will be able to post soon that everything is working perfectly. As a PS, thank you for all the videos. They were very helpful when I was deciding which range to buy.

Hi everyone. It was suggested by a fellow Capital range owner that on occasion if the oven knob is turned to self clean then quickly turned back, that the lock will engage and then shortly thereafter release again. I will still discuss with the service tech but thought I would mention this.

Yes, this issue started happening on our larger oven about 3 months ago, just a few times here and there, but then this week it's been 2-3 times. Not usually associated with flipping to self-clean accidentally -- at least not recently. Will call Capital as directed.

i have a similar problem..however my door won't close because my latch is permanently off...when using the oven i have to stick my hand in to manual move the latch...i can't figure out the problem and the technician told me to reset the latch by turning the self clean on and wait for it to move back,,,i have tried it but it doesn't go back to where it should...help???

only other thing you can try is to turn off the electric to the range at the junction box then back on after 10 seconds. If that fails you need a new locking mechanism which can be purchased direct from capital if your out of warranty.

Thank you very very much. It worked!!!! Saved us much worry (& gas/electric lol!). Much appreciated!!

Stevefle, what worked for you?