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KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Recall

Posted by mn_runner (My Page) on
Wed, Jan 30, 13 at 6:50

After dinner, we ran the dishwasher (KitchenAid KUDE60FXSS4) which was replaced by KitchenAid in Jul 2012 due to fire on the previous KitchenAid dishwasher and the pump assembly unit came off due to defective clamp. There is a huge recall due to faulty hose clamp. Although my model is not part of the official recall, the service technician used the recall kit (part # W10548435)to repair. There is nothing worse than dishwasher catching fire or leaking water and flooding your basement. The new clamp is the one you can tighten with a flat screw driver and the defective one you cannot (it just broke off). Please check so you don't go through this problem.


Follow-Up Postings:

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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

WoW , first their dishwashers catch on fire, and then their fix is to flood your house.

At least they didn't repeat the same mistake.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

wow.. just wow...
First ovens... now Dishwashers :(


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Mystery Recall - my client experienced a clamp failure and the KitchenAid KKUDE70FX dishwasher flooded their kitchen (end of January '13). Does anyone have specifics on the 'recall'? Our supplier checked and says KitchenAid is unaware of this problem, but the service technician who came out says he sees this failure on a regular basis. Who's telling the truth? Confused...HELP please.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

I'm sure the tech is putting you on , he's prob never seen that before and has a lot to gain by shining you on.

However, supplier and KA have nothing to lose if in fact they've made thousands of DWs with bad parts that could flood houses and have even more of them sitting in the warehouse.

In case you're still confused - buy a Miele or Bosch and give KA the finger.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

The tech is telling you the truth. I just got the settlement payment from Whirlpool. My failure was identical to joeweb (per his picture) where the clamp broke off. We were home so the damage was not as bad. Whirlpool is a world class company and the settlement allowed me to fix the problem. Once they got the information they needed - they treated me fairly and with a respect.The repair kit is w10548435 and sr#1-1138078244.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Come On Xedos, "Give us all a "Brake" from your
"German Love Fest", and the US Bashing.

I'm "seriously considering buying you a "ONE WAY" ticket to Germany, so you can be by all your "Beloveds", alto you will have to go to Turkey so see some of them, The Bosches.

I have a Miele DW, I like it, but it does not "Walk on Water", and note the above poster was treated fairly and with respect by Whirlpool.

I can "dig up a ton" of examples where Miele has done much less , particularly with their Canadian customers!!!

I have yet to see, even an acknowledgement of the Miele oven temp problems by them, and there all still a lotta folks "Hanging out in the wind" over that one!

Gary


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

You have to treat people (i.e., manufacturers) fairly and with a respect and most likely you will be treated in kind. Nobody makes perfect equipment and I am not perfect and that special. But we can fix and amend best we can, which is the most important part. No manufacturer is out to rip customers or put people in danger (yes, there are some but majority of them are good).


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

wake up on the wrong side of the bed , or just lookin for a scrap this am Gary ? This one's been dormant about two months !

Are you seriously trying to tell me that a flooded or burnt kitchen is less serious than a flat souffle or a roast that takes 10 min. longer ? These folks can also continue to use their ovens even if the are a PIA, whereas those people with the kitchen Aid ovens that self cleaned them and totally shut down have an expensive paperweight.

I'm also confused why you think I'm America Bashing ? Kitchen Aid - sure, but America ??? I'm as patriotic or more so than the next guy, but not to a fault. I am a large participant in the GLOBAL marketplace , so while I like buying spending domestically and even more in my home town, I won't do so just because you're in my back yard. You've got to have a competitive product or service and not have a dirt bag attitude also. The fact that you were great last decade or you daddy was so and so carries no weight with me today IF your product sux now.

Most Bosch DW's are made in the good ol USA. I'm sure I have no idea what your Turkish reference is about. As far as Canada goes, well..............

If you're just talking about their manuf. operation , perhaps a look at their annual report might be interesting reading. They have more workers in socialist France than Turkey, and both places combined pale to their Indian workforce.

S.America, China, Australasia, on and on and on - they're everywhere. So is UPS which is headquartered down the street from me, so what ?


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

My dishwasher (KUDE 60 FVSS) just did the exact same thing. Poured water all over the floor. Appliance technician (not a certified KA tech, but a trusted appliance repairman who was available immediately) came and found the pump clamp failed and came off the motor. Exact same appearance as joewb's photo.

Unfortunately, when the water came pouring out it also seems to have killed my motor. Appliance tech called KA's tech line for support and was told that my dishwasher was part of the recall. Appliance tech suggested I call and ask for the motor to be replaced.

I called Whirlpool customer support and they assured me that THERE IS ABSOLUTELY NO RECALL. She went through the service notes and found the call log notes, but then insisted that THERE IS NO RECALL.

I was polite....I think this Whirlpool service rep really doesn't know what the appliance tech support service line knows. Maybe it's an 'unofficial' recall so far. Usually with a publicly announced recall, I can find info on cpsc.gov or on Google; but on this, I can't find anything.

My question is: mn_runner, who or what number did you call to get help on the recall?


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Hopefully Gary will be along in a minute to give you the number to call.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

After searching both Kitchenaid Dishwasher recalls as well as Whirlpool Dishwasher Recalls, I can find NO Recalls for the pump clamp.

There should be one , but after many hours of searching, I sure did NOT find one.

I would call this Kitchenaid telephone number and see what kind of input they give you about the pump clamp problem.
Major Appliances1 (800) 422�"1230

I would NOT, buy or install any Whirlpool Dishwasher, until it is checked for the defective type clamp and replaced by the newer one, and at Whirlpools expense although the dealer could do the work and fight with Whirlpool for reimbursement.
The new clamp is not expensive, anywhere between $5 to $20. (depending where you look).

Now a bit "off Topic" but to answer xedos question about my "Bedside manner",
(or how I get "out of the rack").

The Whirlpool recall due to dishwasher fires occurred in 2010.

Guess what happened in 2009?

Some Bosch dishwashers were recalled due to fires.

So I just try to be "Fair" about any info I post. and I may be a bit "over critical" when I see posts, that "I consider", might not meet my "fairness standard".

ANY WAY, Please keep us posted about Kitchenaid's
response to the pump clamp problem, They are on facebook and they have a chatline on their website and we can play "Hardball" (If needed).

Good luck and hoping KA/Whirlpool does the right thing!!

Gary


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

I just called Whirlpool customer service number provided in the owner's manual since it happened during the one-year warranty period. A tech from Appliance Smart came out and filled out the receipt and told me to contact Whirlpool for claims. The tech gave me the defective part and told me to send it in with the claims form. The form was fairly easy to fill out and Whirlpool did not make it super difficult.
I would suggest your tech calling in to Whirlpool and talk to customer service. Ask the customer service to have them send you a claims form for property damage. Good luck - be patient because it will take some time. Took me 3 months from sending a form in to getting a check.

This post was edited by mn_runner on Sun, Jun 2, 13 at 12:42


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Reading this because my Kitchenaid is leaking and three repairpersons could not find the problem. All three told me that Kitchenaid is, for all intents and purposes, now a "ten year dishwasher." We're having a Miele installed later this week, and I will never again buy a Kitchenaid appliance.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Gary, the 'Customer Service' line from KitchenAid, printed on the manual and also the KitchenAid website, is just an automated appointment scheduling line. It took a lot of sleuth work to get a real person.

mn_runner, the 3 KA reps I spoke with all vehemently denied any recall. After being quite insistent the last rep finally told me she knew about the problem, but still insisted that it was not a recall They are willing to cover the cost of the new motor, but not any of the associated labor charges or damage (my cork floor was damaged during the leak). Thanks to your advice, I will try to get a claim form as you did and see if I can recover any of our damages/expenses.

mn_runner and anyone else with a Whirlpool or KitchenAid pump clamp failure, please submit a report to the Consumer Product Safety Commission, so that other owners who may not be on Gardenweb can be warned about this hazard. It's free and has a wide public audience. Perhaps if enough of us report the same problem, they will put pressure on Whirlpool to formally recall the clamp. Had I known about this problem, I would have had the problem fixed with the $4 clamp before it ruined my motor and my floor.

Thanks again all who contributed.

Here is a link that might be useful: Consumer Product Safety Commission


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

>>Kitchenaid is, for all intents and purposes, now a "ten year dishwasher."

kswl - these days getting 10 years out of any appliance is generally considered good. While Miele is a reliable brand, there have been people on this forum who've had problems with their Miele's after only 5 years and the expense of the repairs was prohibitive.

My KA is 11 years old and going strong but I did have to replace the heating element recently.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

So I had the leak problem within 6 months of owning my dishwasher, it was before the problem was 'known' . At the time the repairman has seen it once before and the entire motor was replaced. Fast forward to about 1 1/2 years later and it happened again. Mind you when the gasket blows this is not a leak but a flood of water. Because we had already had the whole motor assembly replaced we never figured we needed to have the motor serviced again for the gasket problem. I am sure Kitchenaid will fix it but I am losing my faith in the company. We spent over 1300 on this dishwasher. I have never experienced this type of problem in any dishwasher in over 35 years. Now I will go have a glass of wine.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

An update on our problem. I was very lucky as the repairman was able to come yesterday. He replaced the clamp.

The bad news, the clamp must have blown in a different part of the cycle, Our wood floor is a mess. Grrr


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Thanks to Google, I found this thread when I searched for a possible cause for our Kitchenaid KUDE70FXSS4 suddenly springing a leak. I have a service call scheduled for tomorrow, but I figured I'd pull it out from under the counter and investigate for myself. Sure enough - it's the clamp as shown in joewb's photo above. I haven't brought up the recall issue with Kitchenaid yet. I'll see what the tech has to say tomorrow. This is the second service call and third repair issue in the 11 months we've had it. I've never had such a poor record with any home appliance. At any rate, thanks mn_runner for starting this thread that gave me an idea of what to look for.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

As a follow up, Kitchenaid replaced our dishwasher. I was impressed. Post here if you need more details


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

I will look into this for my own KitchenAid dishwasher as I bought it in November 2009 and it is a KUDE70. Thank you for sharing and letting us know that KitchenAid stood behind their product!


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

I have had the exact same problem yesterday. My Bamboo kitchen floor is soaked, and it was raining in my basement yesterday. Is there really something that can be done about this? In terms of a recall, that is? Now I am without a dishwasher, and my floor is damaged. What is the first option? Call Kitchen Aid? Just order the part and replace it myself? What are the chances the pump is also broken?

Here is a picture of the broken clamp!!!

Any help or suggestions would be greatly appreciated...


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Sorry, forgot to mention mine is alos a kude70fxss of course purchased just over 12 months ago,.....Really not impressed by this major fault.....I think I will at least call Kitchen Aid tomorrow about it and a local appliance shop to see if they have seen these issues very much as well.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Sorry, forgot to mention mine is alos a kude70fxss of course purchased just over 12 months ago,.....Really not impressed by this major fault.....I think I will at least call Kitchen Aid tomorrow about it and a local appliance shop to see if they have seen these issues very much as well.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

erikkur, mine is the Kude70fxss also and now I am getting worried and forgot all about looking up the recall. Does anyone have the exact link?


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

I am not aware of a recall. However I do believe that there is a technical bulletin. My advise is to contact a certified kitchenaid service repair first to get it fixed then focus on the damage issue. I kept a log of all of the repairs and then contacted kitchenaid (actually thru facebook). The key to success is to focus on resolving the problem. It was never my intention to get the dw replaced, they contacted me. I never had to pay for a visit even out if warranty because of the service bulletin. I also ended up getting money for my floor. However take this step by step. Focus on getting the dishwasher first, that was my mantra, I just want my dishwasher to work.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

I think a TSB is correct. When the technician arrived for diagnosis of my 70fxss, he said he was advised that the entire pump/lower assembly was to be replaced for this particular failure, even though the pump was (so far as we knew) just fine.

It took a week to come in, but entire the subassembly on the underside of the dishwasher was replaced under warranty on my washer. Unfortunately, it looks, at least to the naked eye, that there has been no change to the design/assembly of the hose & clamp fitting. So it's just a matter of time, I'm sure.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

The repair guy came yesterday and said he would order the part. He said there is a "Service Flash" on this exact problem but no recall, so they do know it is a problem. Kitchen Aid said they would offer a "concession" on the repair. The repair part number the guy ordered is w10548435 the "cost" is 14.25....I hope it is not just a new metal clamp. The guy also said Bosch has a similarly sized clamp that will fit, but he didn't have any on his truck. They are charging 144.00 labor to Kitchen Aid for this job so far...


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

One more thing, they do not have spare parts on the truck, the part comes to you UPS and now I am having to wait another week and a half (of course during the holidays!) for the part. Did I mention I HATE washing dishes? Oh yeah.....I do!

I'll keep you guys posted.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Feel your pain, we were without several times. the clamp that they replace it with is a different design.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

On my replacement assembly, the clamp looked identical.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Follow up to my earlier posts: Here is a picture of the replacement part they sent. It still did not fix the problem. They then think it might be either 1. the control board, 2, the control panel, or 3, the entire pump motor. So, now I need to wait another 2 weeks and they will ship the 3 more parts to the house and schedule another appointment. All that happens after this new clamp was put on is it beeps 4 times. the guy called tech support and they said there are no codes for 4 beeps and he was stumped....I guess we will see tomorrow. I will also post all of the new 744.00 worth of parts for future reference here as well.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Here are pics of the new parts...


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Same part....w10328226


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Looks like the exact same clamp on the pump motor though, so doesn't give me that good feeling that the issue is actually fixed!!


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Regardless of the outcome, I recommend compiling a list of repairs with dates and pass onto KitchenAid. The words that the gentleman from Kitchenaid shared with me was about peace of mind. I had gotten to the point where I would only run the dw while I was going to be in the same room. Again I would not ask for a replacement, only that you want to have a dishwasher that will not leak. Good luck.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Here are the other parts for reference.

w10473197

cntrl-elec


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

The last piece I got. The touch panel.....w1048114


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

One final shot for now when and where the UPS guy left the packages!! Thanks UPS


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Did the Kitchen Aid guy give you peace of mind somehow? Do you run your DW without being in the same room? A full wash cycle can take over an hour to complete, and I really don't feel like hanging out in the kitchen, I am not sure what you are suggesting. Just let Kitchen Aid know about these trials and tribulations and then what? I am thinking about putting some kind of drainage system in under the dishwasher in case it lets go again and floods my kitchen and basement all over again next year!! Just not sure how I will set it up yet......


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

They replaced mine so yes that did give me peace of mind. I had my blow 3 times, leak on my hardwood floors and leak into my basement. They also gave me a settlement for a floor repair. My repair guy said just before Whirlpool replaced the dw, that he was having a hard time finding replacement parts (for a year and a half old dishwasher), By then he was replacing the motor (for a second time) plus the control panel on the door. He suggested that they knew there was trouble with that generation of that model. which is why they replaced it so easily. I did not ask for a replacement. They called me.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

My saga is done. After replacing all 3 parts the Dishwasher now works and is currently leak free. have any of you put a drain in underneath your DW just in case it springs a leak again? I am thinking about doing it, but haven't yet.....

Erik


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

We have two KUDE70s - one leaked water all over the floor and into the basement about 15 mo. after installation. Called Kitchen Aid and of course it was barely out of warranty so I called the service company recommended by KA. The tech arrived, knew it would be a broken clamp, verified and said he would have to order it. I believe we paid about $265 for the trip fees, parts, installation. He said that this was incredibly common and would probably happen to the other one as well.

We were having some difficulties with the electronic control panels on both dishwashers as well. I must've been feeling very vulnerable because I purchased extended warranties on both dishwashers. Within several months, (only about 18 mo after install) the computer panels on BOTH dishwashers needed to be replaced. Now, 6 weeks after that - one of them will not work. The green "Clean" light is on and it will not engage.

Admittedly, once buying the extended warranty I have not had to pay for the additional service. But we spent $650 on these dishwashers AFTER spending over $1200 on each unit to begin with!! If they did not have custom panels on the front, I would scrap them and buy something else. Once the extended warranties are up in two years I will not put any more money into these dishwashers.

One bright spot is that when working, they do a great job of cleaning and drying the dishes.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Our KA model KUDE48FXWH4 had the exact same failure after 15 months. (picture). We called the appliance store (local independent) from which we purchased the unit and the tech came out to find the pump detached. Replaced clamp and charged us $175 for the call.

I called KA and spoke Hanna who placed me on hold, contacted the store and took care of the charges.

Be polite, be nice, explain what happened and good luck!


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

I have an KitchenAid DW that's probably more than 5 years old. I believe I got it at Lowe's, model KUDL03. One more thing to worry about I guess! How does one go about finding out if a particular model is affected by this clamping issue? Thanks.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

My KitchenAid DW KUDE70 will be 5 years old in closer to the end of this year so I better have this pump looked at!

I will look into this after my tax season.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

In another thread I mentioned that I had this same problem with a seven month old KitchenAid dishwasher.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

My kude70fxss just leaked into my basement for the 3rd time in the 18 months I've owned it! Prior leaks were from failure of pump clamp - haven't pulled it out to determine why it leaked this time.
First repair done by the contractor who built my house (new house warranty); second repair (Sept '13) done by Kitchen Aid authorized repairman who said he replaced all of the clamps, even the ones that hadn't failed. Just got off the phone with KA customer service, who have scheduled me for service in 5 days, noting that I may be liable for costs if it isn't a failure of the pump clamp. After calling KA and giving serial #, rep told me he had a note to transfer my call to another rep to deal with this issue, though second rep denied any technical service bulletin or recall. I was polite with rep, but I'm beyond furious. Will need drywall repair in basement and wood kitchen floors may need to be redone again!

This was a very expensive dishwasher and I'm considering replacement as I'm afraid to leave the house after I turn it on. Basement is finished so I"m concerned about potential mold in carpet.

Does anyone know of any class action suits pending? I haven't found anything online.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Hi I have posted earlier as I had the same problem. I wont repeat what I have previous posted. What I will share again is to document in detail the events and contact Whirlpool directly. I actually did that through Facebook. I just said I am having problems not sure who to contact. My advice is to not lose your temper but focus on what you want. I wanted the problem fixed, they offered me a me dishwasher ( I did not ask), They compensated me for my floor. PS My new dw has worked like a champ with no problems. Good luck!


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

I have had the same problem as carolmka and the water leak seeped under my brand new wood floors! I had my contractor remove the boards today and am waiting for Kitchen Aid to send me a claim form. The clamp/ sump was replaced but water damage is still apparent & they discarded the part. Glad to hear that KA is working with customers on compensation. Moved into our new house and replaced with this new KA Dishwasher KUDE60FXSS4 and new wood floors only 1 year ago :(


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

THANK YOU for this information everyone. Pump clamp was the first thing we looked at after I read these posts. We pulled out the dishwasher, and yup, it had failed.
I have a 2-year old KUDE70FXSS3 which started leaking - ruined several planks of my wood floor.
I didn't want to spend more $ on servicing, or wait for their part to be shipped. I went to Home Depot and bought a clamp. It was wider than KA's, but my husband (yes, he's a general contractor, but it was easy) fit it over, and he taped it for good measure, extra security! No more leak.
Oh, and the cost of the clamp: $0.98
Only two days w/o a dishwasher: priceless.
I emailed KA with my gripes. Let's see if they respond. I do,otherwise, love this dishwasher.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Our two KA appliances that hook up to water - fridge & d/w - have flooded our house TWICE IN THE LAST TWO YEARS !! (And we have 5" plank wood floors throughout. Fun times. Not.)

The first flood was a ~$40,000 insurance claim that KA eventually fully reimbursed our insurance co for. And this most recent fridge flood from Memorial Day will be about another $20,000 claim. (The d/w flooded Dec '13 and again just about a month ago. Before the last floor replacement had even fully cured !) For the big fridge floods went through insurance b/c we felt it would be easier on us. Let them fight with KA. But we don't know how /if it will impact our insurance. Something else to worry about !!

As to the comments much earlier in this thread re: whether or not it's "un-American" to recommend Bosch, Miele, etc over KA, I say nonsense! After the 4th and final flood I told our appliance co to get the KA d/w OUT of our house and I would choose ANYTHING OTHER than a Whirlpool appliance. I have had my Miele in place for a couple of weeks and love it so far. The fact that it has a DOUBLE waterproof membrane means that I will never buy any other type of d/w after having had the KA flood experiences.

As for the fridge, after the second flood from that, I told our appl co to get it OUT of the house and KA did agree to give us a new one -- which ended up having hairline CRACKS all around the inner plastic casing ! SO now I am done and am replacing it with a Subzero in a couple of weeks.

I appreciate that KA has given us a full refund on our purchase price of our d/w and fridge, BUT...

1.This number of horrible failures never should have happened in the first place. I can't begin to describe the nightmare of two catastrophic floods in which the kitchen had to be completely demo'd twice in order to install new wood floors. Additionally the first flood ruined, among other things, a WWII jacket that was my husband's dad's who died when my husband was just a boy. And the first flood happened mere weeks after my husband returned from a year long deployment to Afghanistan. But thank goodness he was home to help !
2. KA should have done a thorough QC check on the replacement fridge to make sure it was 110% perfect - instead of sending us one covered with cracks, that their customer service dept offered a "crack fill kit" (WHY do they even need to stock such an item ??!) to the KA certified tech who called them while he was on site. I said absolutely NO. If this wasn't a brand new fridge, maybe. But brand new just out of the box ??! Are they joking !
3. And KA should have covered our first d/w flood 100%(parts and labor came to a modest ~$150. They credited me $40 after a major battle. Really ????? And this was Flood #2 which occurred about 6 months after we got back into the house after the initial $40k flood !)
3. And now my appl co is putting it on KA to cover the cost of this final floor repair from the 4th flood which will be between $400-$2000 depending on how much will ultimately be needed to restore the wood floor. I think KA should cover it, but shame on our appl co too, as I've told them, for not taking it off of my plate and dealing with KA on our behalf. Our appl co has done a lot of work as a result of all these floods, but so have I !!
KA could have stood out in a positive way if they had stepped up proactively in a number of instances throughout this nightmare. So we'll see how this comes to a final conclusion once I get the new fridge and the damage has been repaired and reimbursed, and how much of a battle it will take. I'll be sure to post the conclusion here !
ps - my architect warned me away from KA d/w as she had a lot of issues with hers, which culminated in a fire.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Greengail and others, thank you for sharing! I really need to call KA and PC Richards before my extended warranty runs out in October on my KA dishwasher as now I am worried as I am about to redo all my floors downstairs and my KA DW Kude70 will be 5 years old this October 2014.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Does anyone know the exact clamp that was the issue? Looking for part # or mfg #. Or does anyone know if there is anything engraved on the defective clamp? Thanks!!


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

I also would like to know this as I had a 5 year extended warranty with PC Richard and now it passed. I had no time to deal with this with one crisis in my life. I am a little worried about future problems. The dishwasher is now 5 years and 1/2 month old.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

Today I have had the same problem, the Kitchen Aid Model KUDE70FX flooded the Kitchen. The flood was caused by the hose coming disconnected from the pump. This is a replacement for a previous Kitchen Aid that had a defect causing it to catch fire. Inspection of this new dishwasher found the cause of the hose coming off was not due to the clamp, but due to the part the hose connects to does not have a hose barb. No matter how tight you clamp the hose its going to work it's way off of the pipe as the dishwasher runs. People should be careful and not run this dishwasher unattended. If you were told it was a defective hose clamp and a new clamp with a screw was used to replace the old clamp, it will come off the pipe at some point in time. You cannot put a hose onto a smooth pipe and expect it to stay on, especially when this part is vibrating during the pumping cycle. The attached photo shows what the pipe end that the hose goes on should look like.


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RE: KitchenAid Dishwasher Leaking Water - Defective Pump Clamp Re

VinceSardo, thank you for the pictures and explanation. I finally have computer access again as I just replaced my hardwood floors (from another problem) and finally got my home office cabinets and desk and computers back in. I have to get all my files in and next week I will have to call KitchenAid. I can not chance on having any more floods so I want them to change any parts to prevent this problem. I have been unable to do anything about it all year due to tax season, deaths in the family, car issues and my insurance claim from my other problem in 2013. Due to all these horrors, I never run the dishwasher unless I am home and I keep checking. I also replaced my kitchen floor with Porcelain Tile hoping that will help but the small kitchen is open to the family room that has engineered hardwood floors(Brazilian Cherry again as I loved the color) just installed less than a week ago.

Thank you everyone for posting about this problem as I have the same dishwasher. So far due to being single and only doing dishes 1X or 2X a week, it has not yet leaked but I can't afford another insurance claim so I must call once I get my home and home office back in order.


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