help!! is there anyway to get hurd replacement windows??

karinmarieJune 4, 2010

So ...is anyone getting anything done as far as warranty on their HURD windows? When we had our home built in 2000 we spent an additional $40,000 to upgrade our windows to HURD to be highly energy efficient but figured it would be worth it and was really counting on the HURD name and warranty. Had Andersons in our last house and they were great but my husband insisted on the energy efficiency that HURD was offering with the Heat Mirror windows.

We have five windows that have clouded so after reading the posts here about them going out of business I am really depressed!! This is just ONE issue with our house and we have been so sidetracked with more serious structural issues that the window problems were put on hold and now if I can't get them replaced that is really disgusting!

We have the HURD Heat Mirror windows, divided lights (snap on exterior and interior) with crank-out windows and two sets of patio doors. The exterior is clad in taupe-colored metal but the interior is wood...all interior painted white except the den which is stained.

What I find really weird is that the interior edges of the windows (the part you don't see when the window is cranked shut) are just raw wood so that if you leave your windows open and it starts raining the raw wood is exposed. Probably should have been painted but we had an idiot builder so who knows?

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karinmarie

Okay...I am answering my own post here. Just got off the phone with a really nice lady at the company that bought HURD from the bankruptcy. (HWD Acquisition, Inc at 800-223-4873) No warranties honored at all. Apparently HURD quit making the Heat Mirror windows in 2003 anyway. So now I will have to get the glass replaced and it will not have that reflective look that the other windows have and I will have to pay for all of the glass to be replaced.

Interesting that she told me that eventually all the windows will fail no matter what the brand so that is scary!!

So basically whenever we buy anything we are at the mercy of that company being able to file bankruptcy and not honoring warranties!! Unbelievable on top of everything else we have endured ever since we contracted with an idiot builder to build our dream home!!

    Bookmark   June 4, 2010 at 2:41PM
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