help - what to do if not satisfied with job
Will try to be brief. (ok, failed miserably)
Had tile removed from house and terrazzo restored all by same guy, Joshua (his crew of young inexperienced people). We gave him a 50% payment. It cost almost that much to remove tile and carpet.
The terrazzo looks awful. It is not even, it was not patched everywhere, there are still lots of stains, and it does not look glazed and shiny. Two other terrazzo guys have since seen it, think the glazing was sub-par, and one said for sure he doesn't think the guy did the grinding the right way.
Also, after they were "done" with floor, they dropped bronze colored acid stain in several areas, resulting in at least 8 bronze splotches, in noticeable areas, on the cream colored terrazzo. They did not try to clean that up.
Plus, the big machine made several large holes in the walls and door jambs, which cost us money to repair. And, the delay is forcing us to remain out of our house, with two young children.
He admitted to the bronze stains, and at one point says he will try to get them out, but says the rest is as good as it will get.
Other floor guys say it could and should be better. So does our GC (who did not hire him by the way).
Does anyone know if we have to give him another chance to make it right ? I don't know that I want his shoddy workers in the house again.
Don't want to pay him the rest of the bid, and then have to dish out the same amount to someone else to make it right, but am afraid he will try to sue for the rest of the payment if we don't pay him.
We don't expect perfection, but our all of our friends who have restored terrazzo have MUCH better looking floors, and no newly added bronze acid stains to boot.
Any advice would be greatly appreciated, as we need to figure out what to do so we know when we can move back into our house.