Would you be okay with this?
We just finished our kitchen, and got Decora cabinets. They look great, however the 33" drawer on our island is sagging. Here is a picture of it, with only 2 pot LIDS in it (not even pots, just the lids!). This is supposed to be the drawer where I keep all of my pots/pans, which clearly can't happen.
I spoke to the cabinet company/saleswoman, and at first they said it was because the contractor needed to shim something on the island and it wasn't 100% even. So he came back and did that, and the issue clearly isn't at all resolved.
So her next email said: "It appears that the sagging you are experiencing is normal. Use the drawer base as you would normally, not exceeding 75 lbs, and I am sure it will be fine".
I am certainly no expert, but just a little research has seemed to indicate that the rail support isn't sufficient. Do you agree? Would you be okay with this answer?
Thanks in advance.