Cross Post from appliances;
I purchased, brand new, french door, bottom freezer single drawer SAMSUNG refer, equipped with two ice makers.
Shortly there-after the freezer ice-maker decided not to make ice.
Service was quick to respond and departed with the advice to, change the water filter and make sure the drawer was completely closed.
I'm 73, and not forest gump.
After repeated failures and the service tech. saying we were about one service call away from replacement.
Samsung has decided that we should pay for a service call.
Or perhaps, could it be that Samsung, as a marketing strategy, want consumers to replace their $2k appliances, in the hopes they will repeat the process every 2 or 3yrs, should they again fail.
Other than the freezer ice maker, the appliance operates as expected.