Brizo Smart-touch Faucet,.... reviews??

klcoxNovember 10, 2010

Replacing my kitchen sink and faucet. Has anyone dealt with this faucet? the style is called Talo and it turns on/off just from touching it anywhere along the neck. Could only fing one opinion elsewhere on the web and it was negative.

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We looked at the Brizio in the showroom and we ended up going w/ the Delta Pilar touch n go instead. Same technology, so it could provide you w/ another option if you can't find more positive reviews of the Brizio. We haven't had ours installed yet, but I am sure I read a thread about it here somewhere.

    Bookmark   November 11, 2010 at 1:33AM
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I'm shopping for a new kitchen faucet & wondering the same thing as the OP. Looking at the Brizo Venuto & (thanks to beaglesdoitbetter above) open to the Delta Pilar as well. My question is... How sensitive is the touch feature?

A few reviews I read about the Delta was that the touch feature was overly sensitive & those people ended up turning off that feature because it was annoying. I love the concept behind it, but I can see how that can get annoying since I have a similar situation with my no-touch trash lid. It pops open everytime I walk by it!

    Bookmark   December 2, 2010 at 3:06PM
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Don't have the Brizo - we went with the Delta, also. I love it and can't imagine going back to a regular faucet.

I don't find it overly sensitive but of course you can turn it on and off just by wiping around the base of the faucet or the handle. I just turn the water to off if I am doing a thorough clean. It can tell the difference between a touch and a grab.

My teenage son turns it on and off with his forehead :>

Here's a pic..sorry about the mess:

    Bookmark   December 2, 2010 at 5:34PM
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Our touch-sensitive Brizo is the Pascal model. This faucet also has an IR sensor mode. Both touch and IR have their uses. However, it is best to shut the faucet off with the handle when one is done. I found that leaving it "armed" meant that wiping up around the backsplash meant a wet sleeve when the IR detected my arm passing underneath.

The unit has worked reliably over the several months it has been functional, but I've recently noticed that the button on the spray head that controls aerated flow vs. spray flow is getting picky about functioning correctly. I will have to replace this part once higher priorities are addressed. On the other primary Brizo faucet, which is not touch sensitive, the spray head flow mode is controlled with a rocker switch. So far this has not developed any problem.

One other thing: The soap dispensers are not well suited for operation with Never-MT devices. I think it could be made functional with some larger size hose mounted coaxial to the inner soap hose so that dribbles that would normally return to the plastic bottle are able to drain to the soap supply bottle and not one's cabinet base.


    Bookmark   December 4, 2010 at 6:17PM
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I'm also looking at the Brizo Talo faucet for both my main sink and my prep sink - probably the touch version just on my main sink.

klcox - did you get this faucet? Does anyone else have this faucet?

    Bookmark   December 5, 2010 at 10:16PM
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I ordered the Brizo Talo in ORB for both prep and main sink. Did you get yours yet? Would love to hear opinions/reviews thus far....

I loved the look and feel of it in the showroom, but kinda took a gamble ordering it because I was not at all familiar with the brand.


    Bookmark   January 24, 2011 at 9:53AM
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> kinda took a gamble ordering it because I was not at all familiar with the brand

Don't have one (I wish they'd do a touch version of the Floriano), but Brizo is the more upscale line from Delta. No worries there.

    Bookmark   January 24, 2011 at 10:33AM
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We had three Venuto Brizo with their Smarttouch Technology install in our kitchen, one was a Bar/Prep. Out of the three two were replaced by Brizo because the Smartouch touch feature worked poorly, one faucet would turn water flow off by itself for no reason. We are still having various problems including the water flow turning off for no reason with some of the faucet after they were replaced. I even disconnected the Smart-touch feature because it was so annoying. The Company representative is making a return visit today to see the problem again. They first said it may be the installation, so we had the 2nd pair of faucets installed by their installers but the problems were not corrected.
I would not purchase the Smarttouch feature.

    Bookmark   March 24, 2011 at 1:22PM
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What about purchasing whatever regular faucet you wanted and installing one of the three different kinds of TapMaster systems that are out there?

    Bookmark   April 6, 2011 at 4:15PM
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Please please let me know what happened with brizo talo with smart touch and f/u from brizo. Just ordered one but have time to pull it back first thing in the morning and just get the regular one. Way to expensive a faucet to have all the failures listed above. thank you sooo much!

    Bookmark   August 23, 2011 at 1:32AM
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PS....if you have to have a part replaced does brizo pay for the plumber??

    Bookmark   August 23, 2011 at 1:40AM
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We have had the Brizo Pascal for 5 years-- Between the faucet cost and in the installation, it was over $1000.
I thought I would love it, but it has been a royal pain. We have replaced the spray head three times, the some other internal piece once and this morning it refused to dispense water AT ALL. We turned off the auto feature years ago as it would randomly start when a shadow fell across the sink from the window!
Feeling frustrated and not looking forward to paying for a new faucet!

    Bookmark   February 6, 2013 at 8:01AM
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Yes, you must pay all the plumber's cost for any replacement parts. You should also be aware that all of the electronic parts are under warranty for only 2 years. In our case, the first "out of warranty" solenoid replacement was provided free as we had already had so many issues with the faucet. Now the replacement is dead-- which means there is no way to get any water by any means from the faucet. Brizo/Delta has generously offered me a 25% discount on the replacement part- which gets it down to $125, I would then have to pay plumber to install (about $150 based on previous experience). Another thing you should be aware of is the wait time for replacement parts- the last solenoid took 6 weeks to arrive, the valve diverters only take 2-3 weeks. So, be prepared to have no water in your sink while you wait (alternatively, your plumber can remove the electronics so the faucet operates manually then reinstall when working parts arrive).

I originally paid $800 for this faucet and $275 to have it installed. In the last five years I have paid an additional $400 in plumber bills for replacing broken parts.

    Bookmark   February 7, 2013 at 2:49PM
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With the help of Delta's tech line, I removed the solenoid and reattached water line to make the faucet operate manually. Still hate the amount of money I wasted on this faucet and frankly, I should have paid more attention to the warranty. Electronic parts are only covered for 2 years and it is parts only, you will be paying a minimum of $100 for the plumber's call to install parts.

    Bookmark   February 9, 2013 at 11:43AM
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Sounds like more trouble than they are worth. More to break and pay for.

    Bookmark   February 9, 2013 at 1:42PM
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deedles, I think you may be right. If there is one thing I have noticed since remodeling my kitchen 6 years ago, it is that the fancy new appliances and doo-dads don't hold up well. Maybe they are all just too complex with too many electronic parts...

    Bookmark   February 12, 2013 at 6:21PM
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Maybe ours is about to go haywire just as the warranty expires (it'll be two years in a few weeks), but my experience so far with a Delta touch faucet has been nothing but positive. We have the same model threebees shows above, the Pilar.

Does the Brizo line have extra electronics/features? If so, maybe you could save yourself headaches and money by going with the regular Delta line.

    Bookmark   February 13, 2013 at 12:05PM
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I've had the Brizo Pascal model for about 4 years. Faucet looks great, but functions poorly. Problems began after about 1 1/2 years with water diverter. Spray / stream function broke and manufacture replaced it free of charge. That lasted about 6 mo's before breaking. I have since replaced it 3 more times at a cost of 75.00 each. What a joke! Now the water stream from the faucet is a trickle, I guess something else broke. I have never written a negative review of a product, but I would definitely steer clear of this faucet. It is unreliable and expensive to maintain. I will be replacing it with another brand faucet.

    Bookmark   February 21, 2013 at 8:33AM
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I was wondering if anybody knew of any place where I can find Jason Wu faucets? They are amazing, but with limited distribution they are hard to find, especially at discounted prices.

    Bookmark   July 5, 2013 at 2:25PM
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Nevermind. I looked around long enough and found Jason Wu Brizo bathroom faucets msyelf

    Bookmark   July 19, 2013 at 12:27PM
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I have been considering these faucets but sounds like there are too many negatives. Will get another Tapmaster. The one in my former kitchen worked for 10 years without a problem, and is still going strong. (It was always fun trying to get guests to figure out how we could turn on water and they couldn't.)

    Bookmark   August 17, 2013 at 1:01PM
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I had mine installed a few weeks ago. The electric part is not plugged in yet, so just using faucet for water.

This faucet was first one pointed out to me at local store, and then again, at Ferguson's. At Ferguson;s, the salesman felt that, with the Brizio, one had to move their hand under faucet to turn water on/off, whereas other makes could turn on too easily.

    Bookmark   November 11, 2013 at 12:49PM
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There's just something a little "eewwww" about mixing plumbing and electronics. Is moving the faucet lever really that hard?

If you would really like to make me angry, own a business with public accommodations that has electronic faucets. That don't work. Errrrâ¦.

    Bookmark   November 11, 2013 at 7:09PM
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Really Tebruchet? Something a little "eewww"...? I would think you would appreciate the sanitary aspect of electronic faucets in public accomodations. Sanitation is just one the reasons why hands free faucets are used.

We've had our Brizo Pascal for nearly 10 years and liked it enough to move it from our old to our new house. We have had issues with the diverter (as apparently have others) and the touch/motion sensor can be finicky. It's the kind of thing where our family knows how to use the faucet (where the motion sensor picks up motion), but it does drive our guests crazy when they use it.

Despite what other posts on this thread claim, the solenoid can be bypassed allowing use of the faucet with the manual controls when the solenoid needs replacing. Our solenoid lasted 9 years and just died.

The faucet does not require a plumber and can be installed and serviced by anyone that is moderately handy. The faucet is expensive, but is a quality faucet that I would recommend to most.

    Bookmark   November 30, 2014 at 11:02PM
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