Granite counter is repaired..........what is it worth?
As a long time lurker, and having received so much help from all of the posts, it is time for me to ask a question.
My countertop was installed three weeks ago. It is the only piece of this particular granite in the area, other than three slabs which are much darker and much more linear, if that is possible. When the installers arrived and installed the small slabs, and did the seam on the larger slab, I noticed the repairs on the front edge. I saw the repairs, the installer saw the repairs, and he called the shop, but did not get an answer. I finally spoke to the salesman, who I had been in contact with for two months, and had talked to the morning of the delivery, along with two calls after the template was done.
I even went to the shop to discuss the layout once again a week before the delivery. This was a relatively small amount of granite, 35 sq.ft., and there was only one slab. The layout, because of the stripes and movement, was critical.
When I spoke to the salesman after I saw the repair, I told him that I would not be giving him a check for the balance (50%) because of the damage. He said I was absolutely right, and that I could pay the person that would do the repairs. I told him at that time that I did not think that the price would be the same since this piece is now damaged.
Three weeks have gone by, no call until today. He told me he would send a repair guy out tomorrow. I told him that if it was the same person who did the original repairs, I did not want that person. When I asked him how they would do the repair,he said they would have to chip the repair out and re- repair it. My response was that he had several options when the piece was damaged in the shop.
Call me and tell me about it and ask what I wanted to do, i.e.did I want them to look for another slab, did I want it repaired, did I want to come and see the damage, did I want to choose something else?
Instead, he delivered it in the hope that I would not notice it.
As far as warranty, they will warranty the chip for a year.
As I told the salesman, before we hung up, this is no longer a perfect piece, but rather damaged goods, and that I would not be paying him the same as we originally agreed to. He said we would discuss that after the repair is done.
BTW, the installer, who did a great job on what I thought would be a difficult seam, said he would do the repair for me for $200.
The balance on the job is $1300. What is it worth now? And what issues do you foresee with the repair? Thanks so much for any input!