Do I post this negative review to Angie's List?
(I wrote this review tonight after a month of nightmares with a local tile place. The final episode was today.
I could have written something 4 times longer if I put everything in, but for the sake of brevity...
Is it too harsh? It's all true and accurate. Or am I still too upset and is the review reflecting that in a bad way? Thanks)
Ordered tile, grout and thinset from this business. Submitted measurements and the owner calculated what we'd need for our job and ordered accordingly.
The owner over-ordered our tile, under-ordered the grout by 2/3 and ordered the wrong color trim tile. When I complained about paying a restocking fee for the over-order, she started yelling that she had just ordered what we told her to order, even though she had done the math. We had NINE extra boxes of tile. This is why we went to a 'professional' tile store, to make sure we got what we needed. We had to pay a 15% restocking fee for no fault of our own.
Then, in the middle of tiling it became apparent that we were woefully short on grout, necessitating a trip to Menards to buy enough. She yelled about this (and everything, really) when I complained saying "what's the big hurry that you had to do the tile this weekend anyway?" This is honestly what she said to me when I told her that I had to drive an hour round trip because of her mistake.
We took back the over-ordered tile and happily left knowing we'd never have to go back there again... until...
I opened the bullnose tile box to find it was completely the wrong tile. Another call, more yelling on her part and I am to pick up the replacement tile the following Monday. Call on Monday to make sure the tile is in and immediately she starts yelling "I NEED THE OTHER BOX OF TILE BEFORE I CAN GET THE NEW ONE.... I TOLD YOU THAT!" She didn't tell me that, she had yelled about needing the number off the box to be able to order it and I read the number to her as she requested. At that point I started to lose my patience and cool and explained in no uncertain terms that this was the most miserable experience I've ever had trying to do business. And.... she hung up!
So, I decided to get a refund, find my bullnose tile elsewhere and be done with this whole thing. She refused to give me a refund, rather wrote out an IOU in pencil (and got the number of tiles wrong on that, too), tried to say I had to pay a restocking fee on this too, swore at me, yelled throughout, told me she must have met me in hell (which I'm inclined to agree with at this point) and told me to get the s**t out of my ears and shut my mouth and listen to her. That is what she said to me, the customer. "Get the s**t out of your ears and shut your mouth."
Listen to her telling me why she's right and I'm wrong and have a big nerve to complain about anything she did. I left telling her I expect a refund IN FULL in the mail within a week. Wonder if we'll see that happen? When I left, I suggested she change the name of her business to (a word that mostly rhymes with Hibsch) Tile and Marble. Not too mature but I'd had enough. This has been the #1 worst experience hands down, that I've ever had in my life with a business. Anywhere. Ever. That takes some doing.
I do not recommend this 'business' to anyone that values their time, money, dignity or nerves. We try to support local businesses but this is one that will never see a dime from us in the future. Good grief, what a horrible experience.
OVERALL Experience F
(GW thoughts, comments?)