Wayfair--Fair? Or Unfair

sdionnemooreOctober 9, 2012

I processed an order for backsplash from Wayfair (via Walmart) only to find they didn't have the 3 boxes in stock. I thought, no problem, maybe the two they do have in stock will work. Within fifteen minutes I realized of placing the order and paying for it via Paypal I realized my mistake and requested a cancellation. Now Wayfair (via Walmart) is coming back and saying the product was already shipped and they'd be happy to split the cost of the shipping instead of sticking me with the whole amount. I'm ticked because I cancelled this order and even talked to one of their guys (Louis) about the cancellation and the return of another box (since there's not enough product). He assured me there'd be no problem even though he had no note of it in his system at that time.

I question how it is that Walmart can so quickly communicate an order and payment and Wayfair ship the product, but a cancellation done within 15 minutes of said order doesn't reach Wayfair in time? You can't convince me that's true. It would take a worker that much time to go to the warehouse and get the product, much less get it packaged to ship, the label printed, etc. . .


Here is a link that might be useful: Wayfair via Walmart

Thank you for reporting this comment. Undo

I'm not sure either. Do you have any recourse through Paypal?

    Bookmark   October 9, 2012 at 9:17PM
Thank you for reporting this comment. Undo

I thought Paypal only handled disputes if the product wasn't received or wasn't as advertised, etc.

    Bookmark   October 9, 2012 at 9:27PM
Thank you for reporting this comment. Undo

I just ordered a lamp from Wayfair. PayPal notified me that they paid Wayfair at 3:13 PM. Tracking data from UPS notes
"Order Processed: Ready for UPS " at 4:26 PM. So it took over an hour between order placement and the order being "ready for shipment".

    Bookmark   October 9, 2012 at 11:34PM
Thank you for reporting this comment. Undo

Clearly there was time to solve the problem.

A lot of companies do this now. It's called "it's a lot easier for us if we don't let you change your order".

I bought ipad shuffles for my daughters, and within 10 minutes realized the engraving was wrong. No dice, it was "too late" to change my order.

    Bookmark   October 10, 2012 at 8:18AM
Thank you for reporting this comment. Undo

Do you all think I should push for them to eat the S&H since I did my part in canceling so quickly?

wobbly. were those timestamps on your email about shipping or the website?

    Bookmark   October 10, 2012 at 9:03AM
Thank you for reporting this comment. Undo

I would. They didn't ship it, so why should you pay for non-existent charges? I doubt they even moved it from the stockroom shelf.

I hadn't heard of this practice before. I would contact a consumer protection agency or the attorney general about it.

    Bookmark   October 10, 2012 at 10:19AM
Thank you for reporting this comment. Undo

UPS tracking data is linked to the Wayfair order details.
Paypal info was from my email account.

    Bookmark   October 10, 2012 at 3:12PM
Thank you for reporting this comment. Undo

Are you actually worrying about $8.80 in shipping costs? Is it really worth your time to make a big deal about this. While I understand the principal of the thing, some things are just not worth worrying about.

    Bookmark   October 10, 2012 at 3:43PM
Sign Up to comment
More Discussions
Pot filler, Gooseneck or Pullout over Prep sink
I’ve searched the internet for similar topics but...
Conestoga people, how did you do glass cabs? They don't do glass?
We were getting an estimate for some bar cabinetry,...
Do you like your Viscont White granite counters?
Like so many others, I lust over Calcutta gold marble...
Help with rough, ugly laminate counter edges
Hello, we recently put in new laminate countertops...
Elizabeth Loparco
Walnut slab for island with sink
We are building a home and I am considering using a...
People viewed this after searching for:
© 2015 Houzz Inc. Houzz® The new way to design your home™