Appliances [DIS] Connection

wobbly1905October 12, 2012

I ordered a large kitchen appliance from Appliances Connection on October 1. On October 3 they sent me a notice that they would not receive the item until October 15. I immediately called up and cancelled the order. The next day I noticed that the credit card charge had not been refunded, so I entered a "ticket" asking about the refund. I received a reply that the order was cancelled and that my credit card would be immediately credited. On October 11 they sent me a notice that the item was ready for the shipper to pick up. I phoned and talked to a customer representative. She assured me that the order had been cancelled and that my credit card would be credited. Today they sent me a notice that the item has been shipped.

Meanwhile my local appliance store beat their price and can

get it faster than the Brooklyn outfit. I gave the local store all the other appliance orders.

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brickeyee

Call your CC and contest the charge.

    Bookmark   October 13, 2012 at 12:41PM
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weissman

for some reason refunds usually take longer to go through than charges - I've run into this a few times. I'd give the refund a couple of days to go through and then call the CC company and contest the charge.

    Bookmark   October 13, 2012 at 2:06PM
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wobbly1905

VISA requires 15 days between a refund request and a transaction dispute, so I need to wait a few days.

    Bookmark   October 13, 2012 at 2:17PM
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