Galaxy Tool Supply - HORRIBLE
I made the mistake of ordering our kitchen sink through Galaxy Tool Supply after reading such great reviews here on GW. Spoke on Wed, 9/26 to a super helpful guy, Jerry that answered lots of questions for me and said the sink that said backordered online would actually be in Friday 9/28. Perfect! I called back the next day to order it (after speaking to my husband). I really wanted Jerry to help me again but Yabi said no. I had to order through him. He said it would ship Friday, 9/28. I got my confirmation email (with both my first and last name misspelled - when the sink hadn't arrived this week I double checked my shipping address multiple times to make sure it was right because my name isn't hard to spell and if he screwed that up...). I wrote to Yabi Friday evening to ask if I would get a shipping confirmation email. On Monday he said yes and that due to a high volume it did not ship on Friday as I was told it would and that it would not ship until Monday, Oct 1. On Wed, Oct 3 I wrote to him again to follow up on the tracking number because I had still not received anything. I never heard back. Today I called and she checked the shipping status and they did not ship it until Wed, Oct 3!! She claims it was because of the cutting board I ordered. If that is the case, they should tell that to people. So now the sink is set to arrive on Tues! I need it now. Our template is on Tuesday. I have read on GW that sometimes the sinks are damaged (dented) when it arrives so I need to make sure it looks good before I had it over to the counter people. I am beyond angry right now. This is unacceptable to me! I spoke to Tasha (who claimed she was the manager once I asked to speak to one) and there is nothing they can do she says. They have no more in stock (I told her they need to intercept the package that went out yesterday and overnight one to me) but no. I will NEVER do business with this company again and will make sure to tell everyone else to stay away as well!