Plz help with defective furniture - Macy's won't refund fully
Long story short...I bought 2 chairs and an ottoman from Macy's on 10/10. They were delivered today. One of the chairs is defective. All four legs don't meet the floor at the same time and it rocks very significantly. We measured each of the legs and they are all the same length. We measured from the frame to the floor and it is not the same length...so the frame is the issue.
We called Macy's to ask for a replacement chair. Unfortunately, it has been discontinued and there are no chairs left in stock. So we asked them to pick up the three pieces and refund us fully, including shipping charges. Macy's will only refund the shipping on the defective chair. However, they will not refund the shipping charges on the 2nd chair and ottoman because there is nothing wrong with them. They also will charge us a 10% restocking fee on the 2nd chair and ottoman if we send them back.
We've been on the phone with customer service for more than an hour...passed up the line to the top (supposedly). And, macy's won't budge. We've argued that we are being penalized for their defective chair and their argument is we "don't want" the 2nd chair and ottoman. Well, I guess not! Without both chairs and the ottoman we can't use any of it. So, we are being forced to pay shipping and restocking fees on their problem or suck it up and keep one chair and an ottoman that we no longer can use.
I plan to contact the atty general of TX tomorrow, but I seriously doubt they will take this on with Macy's. If anyone has any advice on how we should handle this I would appreciate it.