Quartz Countertop Problem
I need advice, feedback. Our quartz countertop was installed in the kitchen and on a bar area. I am not going to mention the brand because I don't want to give it a bad rap. It isn't the manufacturer we're upset with, it's the fabricator. We noticed a problem with the edges and mentioned it to the installer (unfortunately after they were almost done). He tried "sanding" a small area, no help.
The edge is 1 1/4". It should be totally smooth showing the appearance of a thick "slab" of quartz. It has a small "bump" in the middle as well as some other "lines" - almost making it look like 2 pieces were put together - one on top of the other.
We've been trying to get a response from the fabricator without success so far for 4 weeks.
The bar top did not fit so they reinstalled a new one today. The edge is perfectly smooth - proving there's a problem with the rest. The installer today (different from original) said that the edge on kitchen was never sanded and polished after cutting it to size at the fabricator. He obviously does not want us to tell his "boss" what he told us.
I guess our options are:
1) Have them rip it out, replace. With this option, part of backsplash would have to be torn out and reinstalled, lose of use of kitchen, would it ruin the undermount sink? stress on cabinets? - etc., etc. I don't know if they'd try to "fix" what they rip out and reinstall or totally replace with new?
2) Have them try to sand it in the house, but installer said it would be a total mess. We saw that when the did the original install and had to cut out a hole for the stove stop.
3) Financial compensation.
If we were to go with financial compensation, what would seem like a reasonable percentage. Thankfully, we haven't paid for the countertop yet.
The thought of number 1 and 2 just makes me cringe.
Literally, there is not one thing that has gone right with this rehab. It was suppose to be totally done at the end of May. So my tolerance is getting very challenged.
I appreciate your thoughts.