"Newport Brass" fairfield collection

czecheartJuly 31, 2013

I'm considering a "Newport Brass" kitchen faucet, the Fairfield collection, with apron sink. Any feedback (pro and con) would be appreciated.

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Sophie Wheeler

If you want a specialty finish, it takes FOREVER to get it. I waited 5 months for a copper finish faucet from them.

    Bookmark   July 31, 2013 at 5:38PM
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We have several Newport Brass fixtures in our house (kitchen and bathroom), and we're delighted with all of them. After going through several brands that broke quickly, we finally found the durable Newport Brass several years ago. Their faucets have held up to a lot of abuse, the finish still looks brand new, and they work well. We have something similar to Fairfield in our kitchen (Chesterfield) and we're quite pleased with it. It's beautiful and has a substantial look and feel to it.

We didn't have any trouble ordering a specialty finish. They told me it would take 6 weeks to ship, and it arrived in 5. Maybe it just depends on which type of finish you order; copper might be different?

Good choice--you won't be disappointed.

    Bookmark   July 31, 2013 at 11:38PM
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I love my Newport Brass Fairfield. It's in brushed stainless. Had it installed for almost a year and a half and it's been great. I like that it's not so bulky.

    Bookmark   August 1, 2013 at 12:21AM
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Brasstech under the ownership if its founders Ross and Geoff Escalette1 established a solid reputation as a high quality faucet manufactured in the U.S. Brasstech under Masco is no longer a U.S. manufacturer.

The company designs and engineers its own faucets and provides full post-sale customer support, including a a customer service staff and replacement parts operation. The faucets are made, according to company sources, from solid "German" brass (although we're not sure what the difference is between German brass and un-German brass, and we're also not sure how German grass gets to China.). Unfortunately, many of STSR's valves contain a lot of plastic, including some plastic moving parts. We don't feel that plastic has a place in a product meant to last a lifetime. Brass and stainless steel valves are to be preferred. The company used to use valves from Fluhs Drehtechnik, GmbH, but that appears to have changed. The company lost points in our ratings for its extensive use of plastic cartridges. If you have a choice of an all-metal or metal-plastic valve in your Brasstech faucet, opt for all metal. In many cases you will not have a choice. All metal cartridges may not be available.

the Better Business Bureau rates Brasstech customer service "F", the lowest rating possible


    Bookmark   August 1, 2013 at 8:28AM
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Customer service was located near me California and very helpful when i called. Went above and beyond answering questions about the first faucet I tried to use which came from the Habitat for Humanity ReStore rather than one of their retail partners. Unfortunately together we figured out the faucet I bought was a display only version. But he took the time to assist.

    Bookmark   August 1, 2013 at 10:26AM
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I posted about our horrible experiences awhile ago. Powder room bath and the master - the master bath failure is now up to 25k and counting. Here's a link:

Here is a link that might be useful: Newport Brass = expensive garbage

    Bookmark   August 23, 2013 at 1:51PM
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I love this site that I linked below. I think they have many helpful articles. The one I linked is the faucet review article.

Here is a link that might be useful: An Overview of Faucets

    Bookmark   August 24, 2013 at 8:24AM
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