Salesman spiffs; am I crazy to feel taken advantage of???
So we have been working with a designer at an area kitchen and bath showroom to remodel our small kitchen. She's an acquaintence from kid's soccer and since their business is kind of down we wanted to help her -- commissioned sales is feast or famine. Well, she left the business in the middle of our project to get a job with regular hours.
Since we still want to take advantage of better pricing being offered right now we get handed off to another sales designer who immediately starts trying to sell us on Starmark cabinets instead of the Showplace we were thinking we wanted.
Seemed kind of odd that we were being steered so hard so I asked our original designer (no longer there) what the deal is. Showplace and Starmark seem pretty close to each other, they're even both made in SD, but original designer felt Showplace was a better value which is why we were heading down that path.
To my utter surprise and disappointment, she said we were probably being steered because Starmark pays the designer like $25 for every cabinet they put in the order!!! She called it a spiff (which I have never heard of, but a quick internet search turned up some interesting info).
I made our next appointment to see a new design revision using Starmark and part way through I asked our new designer about the spiff and you never saw someone stutter and stammer so much before she admitted it was true; she said it was great for her because that's how she pays for her vacation!! Claims we'll still get the best deal for us, but I'm not so sure I trust this showroom anymore.
Am I crazy or is this normal??? I guess I'd feel a little better if eveyone does this, at least I could be more comfortable that we're not being taken in a direction soley to send our designer on vacation?!?!?!
Here is a link that might be useful: What is a spiff?