new window - scratched glass
I just got some new windows and doors installed. This work got done over several visits - the last of which included cleaning excess paint/varnish off the glass, touching up trim pieces, etc. After this last visit, one of the windows now has scratches in the glass - a couple of them about 6 inches long right at eye level.
I couldn't believe they did this - I didn't think it was that easy to scratch glass - I've never had this happen with any of my old windows and I've used all kinds of razor blades to scrape pine sap, etc. off the glass. I'm thinking this may have something to do with the fact this particular window is tempered glass - could that be - are they more susceptible to scratches?
So - I'm thinking there's no way to "remove" scratches in glass is there? Also thinking they can "fix" this by replacing the glass - not the entire window unit? Can you replace the glass pane in a Marvin window and not compromise the window or the warranty?