Considering a Generac portable generator? Say hello for me!
This is a rant! If you are considering a Generac, please support your fellow forum mate and tell them this story!
We were one house away from a 3-day power outage last year; we ran extension cords to them. So, my wife decided that this year we wouldn't be as lucky, and convinced me to buy a Generac 6500E portable generator. I shopped on-line and had it shipped --- total $900. Assembled it, ordered about $200 worth of extension cords, went to Home Depot for 2@5 gallon gas containers and fuel stabilizer, and bought 10 gallons of gasoline. The thing won't start! Read the manual twice, followed the instruction sticker on the machine ... nothing! Called Generac --- whoa! They could care less! Two people couldn't tell me where the spark plug was --- told me finally, that I shouldn't ever need to know that (although part of the self-maintenance it to clean and replace it). Finally they gave me the name of the nearest repair service. It never occurred to them to express concern that this was a brand new machine and that I was to somehow get a 300# thing into the trunk of my car, drive 45 minutes each way and leave the thing for a week!!!!