Andersen and Better Business Bureau
I'm very close to having new Andersen T400 (tilt/wash) windows installed in my house. But I just noticed that they (the Andersen Company) has received 108 BBB complaints in the past 3 years. This surprised me as I have heard so much about Andersen's good reputation. Does anyone know why they have so many complaints?
I'm now starting to consider if a premium vinyl window would be a better choice than the T400. The most important things to me are finding a window that is durable (no water leaks, warping, etc.) and thermally efficient. I've been seeing lifetime warranties on some vinyl windows (Softlite, Simonton but not on Andersens. I'm willing to pay for a good window, but I'm having a really hard time finding good info. Thanks for any help anyone can give.
Here is a link that might be useful: Andersen BBB