What is reasonable?
About 6 weeks ago we had new carpet installed. It's a long fiber yarn by Shaw, unfortunately, I can't remember the name. We had our living room and two staircases done. The installer installed the stairs and went to work on the living room. I got out the vacuum and headed for the stairs. The installer saw my Dyson and told me it wouldn't work on the carpet. I gave it a try, and yep, he was right.
I called the flooring store. My sales person was out for the day, but someone else told me that for these long fiber carpets, Dyson is much too strong and are impossible to use. No one told us this beforehand. The sales person I talked the day of installation said they "usually always" inform their customers about this, just in case it's a factor in their decision (my sales person never mentioned it), and then she emailed me a list of Shaw approved vacuums. While the vacs are all brand names, none of the specific models are available locally and none are much less than $200. (We finally found a $198 Electrolux at Costco that Shaw tells me will likely work.)
A few days after installation my salesperson emailed me to ask how things were going. I expressed my displeasure over the fact that we have a 6 month old Dyson we can't use, and I was not pleased that she didn't even bring up the fact that we should consider vacuums before making our selection. We would have chosen something else had we known about the Dyson issue. She never replied to this email so I decided to wait her out. We finally got a bill a few days ago, almost 6 weeks after installation, for the balance of our carpet. Included was a post-it note with an apology, and two $50 gift cards for our inconvenience. $100 only covers half of our new vacuum cost.
Shall I accept this offer and call it good? I am not happy with how this whole thing has been handled. I'm especially not happy that I had to go get a new vacuum and feel they should cover the whole cost. Or is that unreasonable? This is our third purchase there in the last three years and all told, we have probably spent $15k with them. Thanks for the advice.