Remember this one? The gal that ordered it is unhappy with frame. Not substantial she says. Ok I told her we can change out frame. Unhappy with small space between pic and frame. Explained hard to get grout to butt exactly against frame because it is grouted before I put it in frame. But I backed it with scrapbook paper rather than a plain ole black backing that came with the frame. I told her if she isn't happy with it then I would take it back. Several at my work would buy it. I don't know what she expected. I only charged her $35, am getting $65 for Jack Russell. Kind of bummed, but know that you can't please everybody.