What to do? Jeld-Wen windows are junk!
I'll try to keep this brief.
Nine JW clad awning windows that were professionally installed in my home are warping and molding. The windows do not have locks and so can't be properly shut. The JW casements that do have locks are fine. I do not know why JW did not install locks on these windows.
I went around with JW and they will not pay for the labor to install locks on these windows. They did send new sashes, but these are useless without locks.
This has been going on for several months. I have a letter of complaint that I want to send to JW corporate in Oregon, (to Philip Orsino, president) but I'm not sure if it will do any good. All direct emails were from a plant and customer-service based in Indiana.
Any ideas or help would be appreciated. Thanks guys!