Window installation problems
We had all our windows replaced in a high end property. We did not know what kind of windows we had and allowed a contractor we thought to be expert determine what windows to order. Our previous windows effectively kept out the traffic noise from the two highways we are adjacent to. We were VERY unhappy with the job and have been trying to get someone to do something about it. Our general contractor has finally determined that the subcontractor (sub 1) he hired, did a substandard installation and is sending someone another subcontractor (sub 2) in to fix the problems. Sub 2 is the same person who the general contractor originally sent to assess the windows when we kept complaining about the traffic noise and the quality of the job. Here is what he determined. 1- Windows were not properly insulated. When you take trim off windows you can see spaces where there is no insulation. 2- They were not shimmed properly. 3- Some were installed unevenly. 4- The windows were not ordered for the proper wall width, so they all stick out almost 1/2 inch into the room. 5- Trim was made for flush install, so the trim was either glued together, or where it could not be seen (top and bottom) it was left with air between the trim and wall. 6- The windows were ordered with plain glass that has very low STC numbers. When Sub 2 came the first time, the solution was to start over. Order new windows and do the job again. When the owner of the contracting firm found out what was planned, he stopped the process and said that they were going to fix everything instead.
Obviously, we are concerned about our enjoyment of our home, but also retaining its value.
Questions for you experts:
1- Can they really fix this or are we going to end up with a better, but not quality job?
2- Will proper installation solve the traffic noise? If not, what can we do?
Thanks for your help.