Do Not Use PlyGem Windows!

bettedougAugust 7, 2013

We have had a Large order in with Ply Gem Windows in VA since June 17, 2013 for 20 windows for residential new construction in Virginia. They keep pushing off the delivery date and don't care that our house cannot continue construction because it cannot be enclosed. There is no one to call or escalate through and we will be out on the streets from our present home in September 2013. I am 70 y.o. and this is the worst company I have ever dealt with! BUYER BEWARE... DO NOT DEAL WITH THIS COMPANY!"

Thank you for reporting this comment. Undo
toddinmn

This sounds more like a problem with the contractor or supplier, are you sure it is Ply-Gems fault? Ply-Gem has always delivered no more than 3 weeks for me.

    Bookmark   August 8, 2013 at 9:32AM
Thank you for reporting this comment. Undo
millworkman

I tend to agree with Todd as Plygems does not sell direct to HO from my knowledge.

    Bookmark   August 8, 2013 at 10:40AM
Thank you for reporting this comment. Undo
bettedoug

The delivery problem with our windows is most definitely Ply Gem's fault, not our contractor's fault. I finally got in touch with the sales rep and he admitted that they have a "long line" of disgruntled customers and that the company is having a "lot" of production problems with their windows right now. Our contractor will no longer use Ply Gem for his homes.

    Bookmark   August 8, 2013 at 12:10PM
Thank you for reporting this comment. Undo
bettedoug

The windows were sold to our building contractor through his lumber yard, not directly to us the H.O. We stepped in because we are the ones directly affected.

    Bookmark   August 8, 2013 at 12:13PM
Thank you for reporting this comment. Undo
millworkman

OK then, that does shed a different light on the subject. What have they offered to compensate you for the issues?

    Bookmark   August 8, 2013 at 12:42PM
Thank you for reporting this comment. Undo
toddinmn

That is news to me. I rarely use Ply-Gem but my last order I placed on June 5th arrived in typical normal fashion within 3 weeks.Sorry to hear about your misfortune and understand your dismay.

    Bookmark   August 8, 2013 at 1:55PM
Sign Up to comment
More Discussions
Help deciding between Inline and Intus
We are changing all the windows and doors in our home...
Stephanie
Air and Mulch Infiltration Through Andersen Windows
I moved into a new house Feb '05 in Blacksburg Virginia...
don_ball
Windows E-store windows (ECOXtreme)
We are looking at several new construction windows...
Jennifer
Lockheed, Certainteed Bryn Mawr III, or Alliance
Wondering which is the better new construction vinyl...
16cassie
incorporating old leaded glass in new casement windows
We own a home with large leaded glass windows (21)...
prospect
Sponsored Products
King Meander Coverlet 106" x 96" - OPAL(Ivory) (KING)
$950.00 | Horchow
Sabrina Slatted Bench in Espresso
$129.99 | Dot & Bo
Eastwood Leather Loveseat - Brighton Breeze Green
Joybird Furniture
Bambrella Black Granite 150lb Umbrella Base for 2 Inch Pole
$399.00 | LuxeDecor
Three-Piece Handled Strainer Set
$19.99 | zulily
Cast Iron Elegant Reversible Casement Window Latch
Signature Hardware
Medallion Outdoor Thermometer
$149.00 | FRONTGATE
Alfie Growing Pot
$24.99 | Dot & Bo
People viewed this after searching for:
© 2015 Houzz Inc. Houzz® The new way to design your home™