need window help in albany,ny area

ardcpAugust 1, 2013

i've been reading posts here on windows since i have at least 6 builder grade silverline that need to be replaced. i made a request for dealer infor from okna and sunrise based in reviews here but the okna rep, residential specialists, have 9 complaints over 3 years on the bbb and the sunrise rep that called( castle windows)was super creepy. they insisted on getting my husbands name and wouldnt schedule an appt unless he was here. very sketchy and condesending.
i have a local handyman that i like but he uses alside which i see here is not a good choice.
also a neighbor had windows done by a company that uses pella and they get a very good consumer rating on angies list and the neighbir is happy.
i want a good window but not if the installer is suspect.
any advice?

Thank you for reporting this comment. Undo

I'd follow you gut and keep looking.
I would not use your neighbors contractor if they were installing Pella's vinyl window.

    Bookmark   August 8, 2013 at 9:36AM
Thank you for reporting this comment. Undo

The Okna window is an excellent window. Call the dealer, ask for the sales manager and tell him your concerns about the BBB rating. I believe that dealer does a huge number of jobs each year, and to have 3 complaints per year may be acceptable if the company followed up and made the customer happy. Read the complaints and the resolutions at BBB. Any dealer can get a complaint, some are legit and some are a little questionable.

    Bookmark   August 9, 2013 at 12:51PM
Thank you for reporting this comment. Undo

Requiring both partners to be home for an expensive sales pitch is not unusual. It has happened to me at least three times.

All companies have complaints. Are they dealt with and corrected? That's the question.

Ask your friendly handyman for some references Alside windows are no where near as bad as made out to be on this board. The complaints are too emotional for professional consideration. I have had Alside Excalibur for over 5 years and I can assure you, there is no gale force wind blowing thru my house.

You are right about the installer. I understand a good installation is 80% of how your windows will perform.

    Bookmark   August 11, 2013 at 5:32PM
Thank you for reporting this comment. Undo


    Bookmark   August 11, 2013 at 6:00PM
Sign Up to comment
More Discussions
Marvin Ultimate Clad Double Hung SDL - With or Without Spacer Bar
I am looking to buy the Double Hung, Marvin Ultimate...
Storm doors with hidden built-in screens?
I'm considering doing something "strange,"...
Modern Windows
Can anyone suggest an affordable modern window? Thanks!...
Sunrise, Marvin, and window shopping woes
Hello, I am looking for some advice. Briefly, we live...
And then there were 3 - new build window package quotes in - thoughts?
So we have final bids on the 3 options we are down...
Sponsored Products
Trend Lighting TFA7768-S Paparazzi Arc Floor Lamp - TFA7768-S
$850.00 | Hayneedle
Starburst Area Rug II
Home Decorators Collection
Artistic Weavers Hand-woven Ali Tone-on-Tone Moroccan Trellis Wool Area Rug (2'3
Artcraft Lighting Classico Rust Outdoor Wall Light
$60.00 | LuxeDecor
Area Pearl Shadow Organic Cotton Sateen Duvet Cover
$290.00 | Viesso
Zebra Area Rug
Home Decorators Collection
New Berber Moroccan Knotted By Hand Wool 8x10 Ivory Broken Line Design Rug H5915
BH Sun Inc
Darya Rugs Suzani, Ivory, 4'3" x 5'9" M1760-260
Bitterroot Bit and Spur
People viewed this after searching for:
© 2015 Houzz Inc. Houzz® The new way to design your home™