BF Rich Vinyl windows
At the end of May, I had four BF Rich vinyl windows installed. Two were in my bedroom and the other two were in the kitchen. The bedroom windows have been fine so far, but the kitchen ones have been a headache. At first, one window wouldn't lock...the locking mechanism wouldn't meet...so I called BF Rich to have someone come out to look at it. I was told that when I close the window, push down at the bottom of the window. I did this a few times, and it worked for a while, then it wouldn't lock again. Another person came out and said because of the vinyl material, I had to keep the windows locked for a day or two, especially because it was summer, so that the vinyl would 'mold' to its new position. I did that, and so far, that's worked. Now....when we get heavy rains, normal rains, both windows leak and water gets inside. I called the installer and he came out. He said that the upper portion of the outside window was dry, and did a few little adjustments...he really saw no problem. That was a couple of weeks ago. We had heavy rain on and off yesterday and the same thing happened. I left the installer a voice mail and filed a complaint with the local BBB online. I'm very frustrated and they were expensive! Has anyone had a similar experience with BF Rich windows....what did you do? Thank you.