Telephone line

orchidnanaMarch 18, 2010

What do you do to a line that orignally had a second line and is no longer in service. I would like to use it as an extension line again. What do i do?

Thank you for reporting this comment. Undo

Is the entire line (both pairs of wires) unused, or is there already one phone line and you want to add another line (with a second phone#)?

    Bookmark   March 18, 2010 at 1:32PM
Thank you for reporting this comment. Undo


It's hard to answer that one, not knowing what you have right now. I'm assuming the wires are all still connected and they just turned the service off at the telephone office. With that thought, you will have to disconnect the wire in the outside service box (in the telco portion) and connect it to the existing phone service terminals (again, in the telco portion of the box). My next statement is not meant to come across as condescending but, from the nature of your question, you may want to engage someone familiar with that type of work or, get your telco to do it for you.

    Bookmark   March 19, 2010 at 10:55PM
Thank you for reporting this comment. Undo

You do not have to change anything in the TELCO side.

The TELCO is only responsible for getting the lines to the jumper/plug in s on the user side. The owner of the house is responsible for all wiring in the building.

If you want to move the house wiring to the existing line you need to identify how it is/was connected.

It should have been on the now dead set of screws in the user side of the box.

Simply move the wires to the active line side in the user side of box and plug a phone in the house into the jack.

It will be another extension on the same line.

    Bookmark   March 20, 2010 at 9:45AM
Thank you for reporting this comment. Undo


I'm assuming the owner side of the box has the rj11 connectors. Wouldn't they have to get in behind those to make the connection? After seeing your post, I went out to my box and checked. I would have to go into the telco potion of the box to make the switch. The red and green were for one line and the black and yellow for line 2.

    Bookmark   March 20, 2010 at 8:33PM
Thank you for reporting this comment. Undo

The TELCO brings the line to the RJ11 receptacle inthe box.

How you get from the screw terminals on the user side to the RJ11 plug determines what line you are on in a multi line setup.

The receptacle may very well have used all four wires for two lines at some point.

If you move the house side lines to the correct screws and then plug in the rj11 pigtail that goes from the screw terminals to the TELCO socket you should never need to enter the TELCO side.

If you do need to enter the TELCO side it is time to call them and make them fix their wiring.

    Bookmark   March 21, 2010 at 1:18PM
Thank you for reporting this comment. Undo

Wiring up to the test jack is telco wiring. From the test jack in, is inside (customer) wiring. If you have to get behind the test jack to switch any wiring (i.e. open the second access), you are in the telco portion of the box. If you can make any terminal connections without opening the second portion (telco) of the box, that is customer responsibility or, a charge from the phone company to make the connections for you. If you know what you are doing and have to open the telco portion of the box to make connections, you can make the connections yourself with no push back from the telco.

    Bookmark   March 22, 2010 at 6:59PM
Sign Up to comment
More Discussions
Wireless light switch for switched outlet?
So we have no overhead lighting in any of our bedrooms,...
Please Critique Low-Volt (Home Automation) Plan/Proposal
GW/Houzz Community, As always, I want to thank this...
Andrew K.
Need to Understand GFCI Requirements.
I posted this in the remodeling section, but I think...
Confused & need help please
I know just about zero when it comes to electricity....
Garage florescent light flickering - bulb or fixture problem?
I replaced the GE F40 RES garage lights with a GE F40...
bibbus 7b
Sponsored Products
Teal Blooms Plant Stand/Stool
$14.99 | zulily
English Telephone Wall Cabinet
$99.99 | Dot & Bo
Lithonia Lighting 12-Volt 5mAH Replacement Battery ELB 1250A R6
$28.76 | Home Depot
Nostalgia Phone
$49.99 | Dot & Bo
Mini Telephone Tub-Wall-Mount Faucet and Hand Shower
Signature Hardware
Deluxe Telephone Hand Shower with Slide Bar - English Nickel
Signature Hardware
Furniture of America Walnut Marcelli Transitional Side Table with Storage Drawer
Lithonia Lighting 12-Volt 7mAH Replacement Battery ELB 1270A R3
$34.86 | Home Depot
© 2015 Houzz Inc. Houzz® The new way to design your home™