broken PGT picture window need help
I purchased PGT windows on advice received here during my new home construction. All were installed well by a local builder. Fast forward two years and I have broken the outer pane of our picture window with a rock. I contacted 3 local window folks and our builder here in my town. One would not show up due to not having other orders in this area, the others gave a price quote pretty close to one another on generic glass with a 5 year warranty. The builder told us to get with "the window guru" who gave us a quote on generic glass with 5 year warranty.
How can I get a replacement PGT IGU and get it installed? These windows I have should have about a 20 year warranty. Rocks not covered though. I have the 2100 series. Im in the south east. West central Georgia area.