Atrium Windows

64GalaxieJuly 19, 2013

Please help! I need your opinion. We are in GA and needing new construction windows. We got a quote from Anderson and was out of our budget. Next we got a quote for Atrium double hung windows. I don't remember the name of that particular style but are dbl hung, traditional with brick mould. The pricing was much better, however, I have been reading some horrible reviews about Atrium on GW. Has anyone used them lately? Has Atrium's quality control gotten any better? Should I go back to the building supply company and get a quote on Simonton Windows. We are wanting vinyl windows as we are tired of fighting rotten wood and the need to paint the wood windows in our current home. Thank you for any input. This window hunting thing is getting old and exhausting!

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toddinmn

Atrium's quality has maybe gotten worse. I like Simonton's 5500/9800/platinum line. Is Soft-Lite available ?

    Bookmark   July 19, 2013 at 9:54PM
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64Galaxie

The building supply company does have Simonton windows - tks! I'll check in to them tomorrow.

    Bookmark   July 21, 2013 at 2:18PM
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mmarse1

Agree. Atrium is on the lower end as far as quality is concerned.
Look at the Simonton 9800 , although mid grade,its much more solid than Atrium.

This post was edited by mmarse1 on Sun, Jul 21, 13 at 19:55

    Bookmark   July 21, 2013 at 2:40PM
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MFatt16

I am in NW Washington and my builder also recommended Atrium. I am interested on what people have to say. He said they were a local company that has proven well in the price range for him over the years. I keep reading terrible things online but I do trust my builder and most of the reviews are not current. I am having him price out a Milgard package too. I haven't heard of Simonton.

    Bookmark   July 24, 2013 at 4:29PM
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Fenestration_Taylor

Simonton is more popular in the midwest and east coast but are starting to gain more market share in the west. Good window. For the west coast the models are a little different. They have the 7300 "narrow frame" line and 7500 the "wider frame" line. Either one is good. Just gotta see which one is appropriate for your home. Any other lines by Simonton are ones that are exclusive to the big box stores (which I would avoid) or for the east coast.

    Bookmark   July 24, 2013 at 6:30PM
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64Galaxie

MFatt16 - My builder too is stating that he has not had any problems with Atrium. I called the building supply company and told him of the not so good reviews. He said that they sell more Atrium windows than any other brand and have not had problems. He gave me his cell number and said that I could call him directly if I had any window problems and that he would personally come out and make it right. (I live in a small town. We all live within 10 miles of everything.) The Atrium windows are in my budget. We have a lot of windows so I have to trust the building company and my contractor. I will post more when the windows come in. Praying for the best as I know people would not make up the things I have read.

    Bookmark   July 24, 2013 at 11:54PM
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MFatt16

Give me an update with how they turn out. I hope they work well for you.

    Bookmark   July 24, 2013 at 11:59PM
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millworkman

I have never been a fan of anything Atrium.

    Bookmark   July 25, 2013 at 9:02AM
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MFatt16

What about Milgard? GC says they are similar quality and that the Milgard are more. Its a custom so we can pick whatever we want but he felt we were paying more for a different name, not better windows. I have been working on doors so this window brand selection just hit me a few days ago. I have to do some more research to see what, besides Milgard, I want bid out.

    Bookmark   July 25, 2013 at 10:05AM
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millworkman

From what I have been told Milgard's are not a bad product but as all some lines are better than others. I do not have personal experience as they were never available to the Long Island market.

    Bookmark   July 25, 2013 at 10:40AM
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MFatt16

Thanks for the input. I value so many opinions here, surprisingly moreso than my face to face GC. I don't know why but it just feels more legit.

    Bookmark   July 25, 2013 at 10:45AM
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millworkman

*** Dam duplicate posts, must be the dam Grumpy Cat!!! ***

This post was edited by millworkman on Thu, Jul 25, 13 at 11:54

    Bookmark   July 25, 2013 at 11:17AM
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millworkman

Not to fault your GC, but they take info they are given at face value quite often. The products may seem fine and solid to them but without knowing the nuts and bolts as well as performance values it is tough for them to tell. Plus they generally only deal with the product when it is new, bright and shiny and when the windows need repair work down the road they pawn it off on the distributor and really don't get involved. Here your dealing with the guys who sell and service the products on a daily basis and see the crap that is passed off as windows everyday.

    Bookmark   July 25, 2013 at 11:53AM
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homedecortips1

You should prefer brand so that cheaters can not cheat you.

    Bookmark   July 29, 2013 at 8:00AM
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mmarse1

Of course they say " they never have problems with atrium"..i can guarantee that if you go to any one of those consumers on a very cold day, you will definitely feel cold air coming through that window. I also venture to guess most, if not all woukd say the atrium window looks very cheap.

    Bookmark   July 29, 2013 at 9:05AM
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Makael

I have read these forums and it seems like there are general conclusions about ALL of them. Just remember they are all tested by independent labs and are rated accordingly. General statements of Air coming through the window or Moisture on the glass in the winter are just thrown out there. Saying Cheap or anything of the sort just diarrhea of the mouth and have little no backing because everybody's experiences are different. There are so many levels of windows from each manufacture that it is impossible to throw out everything ANY manufacturer produces. Such a depressing blog. WAAAAY more people have positive responses about ALL the window manufacturers across the country.

Here is a link worth looking into. http://www.efficientwindows.org/

Here is a link that might be useful: http://www.efficientwindows.org/

    Bookmark   September 10, 2013 at 5:14PM
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64Galaxie

Makael - great website! Thanks! Lots and lots of information.

    Bookmark   September 10, 2013 at 7:01PM
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windowsonwashington

Makael,

While I appreciate your feedback and opinion on the matter, both Millworkman and Masterext have probably sold and serviced more windows than can be imagined.

They don't require my defense and don't take it as such but I am going to give you some of the rationale and reasoned observations that are the basis for their comments.

Builders and Building supply counter people are not going to have any real grasp of unit quality after they are done selling and delivering it. This is why the JD Power Rankings are also flawed when it comes to looking at window quality.

If there is an issue with the delivery (i.e. damage, options, etc.) or very early initial quality (i.e. seal failure), I am sure that they would be aware of that.

That being the case, the builder and supply houses would be able to intelligently comment on initial quality and support to resolve any issues.

Once the builder is 1 year removed and the Building Supply House net 30 removed, their breath of knowledge on the window and performance after the fact are limited if not non-existent.

Builders are looking for properness and basic functionality. Some of the energy savvy guys that are building super efficient structures are worried about air leakage and other items but they represent about 0.01% of the builder and home building personnel out there.

The quality after the fact that Masterext and Millworkman are talking is air tightness and structural performance.

None of that is identified or even quantified by the link you posted as they are focusing on more broad based information.

If you are ever around our area, I would be happy to show you some of the issues that we see with products that would commonly be referred to as quality after a couple of years. You would see that it is not just "diarrhea of the mouth" at that point.

BTW, I am not commenting on Atrium or the brand. My commentary is aimed at how we arrive at the opinions that we do.

    Bookmark   September 11, 2013 at 3:48PM
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Makael

Where are you located at?

    Bookmark   September 13, 2013 at 3:32PM
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windowsonwashington

Washington, DC.

The place where all you hard earned tax dollars get dispersed from.

    Bookmark   September 13, 2013 at 5:38PM
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Makael

Washington DC, hmmm Im in Washington State. I guess I wont be in the area. lol

    Bookmark   September 26, 2013 at 2:38PM
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windowsonwashington

I will start posting up some pictures one of these days for the future readers.

    Bookmark   September 27, 2013 at 6:07AM
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Jase71

Given the relatively low opinion of Atrium windows around here, I'm curious if that refers mostly to the builder grade or lower line windows, or if it carries through to the higher end Atrium windows too.

We have a quote from a very good local installer to replace several of our windows with Atrium 9000 (same as 8900, but different region?) triple pane windows. They appear to be the top line of Atrium's replacement windows.

Even with a good installer (references from trusted sources) am I asking for trouble? Or does Atrium's quality improve in the better lines?

    Bookmark   October 14, 2013 at 8:09PM
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millworkman

From my perspective the next quality product in any building product Atrium makes will be the first as I like nothing they sell.

    Bookmark   October 15, 2013 at 9:05AM
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mmarse1

Atrium is more geared to those who's primary concern is price not quality.
Vinyl is a great product as long as a high quality brand is chosen; as most pro's would agree, Atrium is not one of them.

    Bookmark   October 15, 2013 at 1:28PM
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Jase71

Ouch. Ok. I was hoping that moving to one of the higher end lines within the brand would mean a corresponding increase in quality, even if the lower end lines were substandard.

Back to the drawing board. Thank you.

    Bookmark   October 15, 2013 at 2:15PM
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MFatt16

I chickened out and went with Milgard. We haven't gotten far enough to put them in but I am happy with our decision. I wouldn't want to second guess my choice all the time and even if I am just paying more for the name, it also came with a piece of mind. Hopefully I made the right choice and good luck with yours.

    Bookmark   October 15, 2013 at 2:45PM
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windowsonwashington

Milgard is a solid window so I wouldn't worry about that.

    Bookmark   October 15, 2013 at 3:50PM
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MFatt16

So its been months but as an update. I get to my build last night and they installed Atrium, their preferred brand. I flipped, the builder apparently never heard back from the Milgard rep and then sort of forgot. I am livid. On the other hand, my cousin bought a "green" home and I checked out her triple pane Atrium windows and they were quite nice, however, I do not have that line of Atrium so I am in a real pickle.

    Bookmark   February 6, 2014 at 10:04AM
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windowsonwashington

Do you have it in writing?

    Bookmark   February 6, 2014 at 11:03AM
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MFatt16

Nope. I totally dropped the ball on that. We had everything spec'd out but when I went back to the contract the windows are not specified. I am sick over how I missed that. I am trying to just embrace this and move forward as I am partially responsible. My new mantra is "make sure its in writing, make sure its in writing...."

    Bookmark   February 6, 2014 at 11:58AM
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windowsonwashington

I am sorry that you are having to deal with this.

Sounds like you know where it went off the tracks.

Hopefully these units will perform like your sisters.

Good luck with the rest of the construction.

    Bookmark   February 6, 2014 at 12:14PM
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