We noticed water was sitting on the ledge between the transoms and the windows on all of our windows.
This is happening on all 13 brand new vinyl windows during heavy rains. After testing we found out this was caused because there are gaps in the seals between the glass & frame of the transom windows. A repairman told me that the windows should be removed, re-sealed & re-glazed. The window company came out, put a bead of sealant around the outside of each window & told me they consider this a permanent fix. My concern is that the windows were defective in the manufacturing process and eventually the seal will deteriorate because of Chicago weather & the problem will re-occur.
My questions is - should I insist on removing the glass, re-sealing & re-glazing, or believe their claims that the outside seal will last as long as the inside seal?