Unable to close pella architect double hung windows

vittorio_2010June 10, 2012

I had them installed about a month ago. I have been opening and closing them pretty much every day. Today when I tried to close one it did not move at all. The bottom window was open all the way up and now left side (the string looking thing) seems to be locked up. I tried opening the locks on top and wiggling a little but it won't budge. Any help resolving this issue?

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PRO
Windows on Washington

Have you recently tried to tilt the window in to clean?

    Bookmark   June 11, 2012 at 7:08AM
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vittorio_2010

No, but after I started having this issue, I have tilted and snapped it back few times to see if it had anything to do with that. It did not resolve my issue.

    Bookmark   June 11, 2012 at 7:33AM
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Trapper1

Cords can come off the pulley on a block and tackle balance (rarely), causing binding. Alternatively, trim nails that are too long can be driven into the spring, inhibiting movement, but you'd think you would have noticed something right away, unless it was right at the verge of contact.

In any event, instead of diagnosing this yourself, you probably just want to get the product serviced. It should be covered by warranty(?).

    Bookmark   June 11, 2012 at 9:26AM
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vittorio_2010

Pella was nice enough to send a technician. He noticed that one of the screws (part of the window) was sticking out and was interfering with the operation of the window. He removed to bottom panel and fastened the screw (located in the middle). Props to Pella for quick response.

    Bookmark   June 11, 2012 at 2:36PM
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millworkman

Nice enough hell they are only a month old. If they will not service them then I would hate to call in a year!

    Bookmark   June 11, 2012 at 3:07PM
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PRO
Windows on Washington

Glad they took care of it, but as millworkman said, that is not above and beyond service.

That should not have been an issue from the start but stuff does get missed from time to time. At the end of the day, they did and handled the situation like they should have.

    Bookmark   June 12, 2012 at 8:32AM
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