Simonton window problems

smitty5952June 25, 2008

I've had the 5500 series windows for four years now and the balancers on the windows keep breaking. Specifically the plastic piece that the metal pin pivots on keeps breaking. We had three replaced about a month ago and now we have three more to replace! Two are on one window which now can't even be opened. This hasn't just happened when tilting for cleaning but just when opening or closing also. Has anyone else had this problem? I wish I would have never purchased these windows.

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PRO
Brushworks Spectacular Finishes

I have a question. Are you opening the sash a minimum of 6" prior to tilting? If the sash is tilted when in the sash pocket it will break the shoes every time.

Michael

    Bookmark   June 25, 2008 at 7:55PM
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smitty5952

To be honest probably not. We were told by the installer and the distributor a minimum of 3 inches. But why would the shoes break when I am just opening or closing the window? Get this. I called the installer yesterday and basically he said windows are just to be looked at. What did that mean? They shouldn't be opened or closed? Plus why would the distributor have an employee whose sole job is to repair windows? I find it hard to believe I am the only one having this problem.

    Bookmark   June 26, 2008 at 8:33AM
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smitty5952

I was just on the Simonton site. There pamphlet on window care states the window should be open TWO inches before tilting.

    Bookmark   June 26, 2008 at 1:26PM
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PRO
Brushworks Spectacular Finishes

AT least you're following that instruction. And the installer is very incompetent to tell you that windows are to be looked at, not opened or cleaned.

Call Simonton direct and file a complaint.

Michael

    Bookmark   June 26, 2008 at 9:08PM
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windowsonwashington

Didn't you post this on another board once before?

If so, I thought we resolved this issue over there?

    Bookmark   June 27, 2008 at 10:49PM
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smitty5952

If you mean replacementwindows.com then yes. If you mean resolved then no. I contacted(via e-mail) Simonton with a complaint and received a pamphlet on window care. Based on their recommendations for tilting windows we have been doing NOTHING WRONG. The only resolution I got on that website was to be berated by some guy who said I didn't know what I was talking about. I came to this site to see if anyone had experienced the same problems that I have had and to see what their course of action was. My next step will be to CALL Simonton and complain about their windows and the distrbutor Mclure-Johnson. I will NEVER recommend these windows to anyone.

    Bookmark   July 2, 2008 at 11:51AM
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windowsonwashington

I think a well placed phone call to Simonton may net the result that you are looking for. I am sure they will send out a rep to handle your situation.

    Bookmark   July 2, 2008 at 12:31PM
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specialist

Sometimes the installer will install an additional installation screw in the center just under the stainless steel coil housing / if this fastener is installed to low is can hit the housing when window is raised / lowered and break it..

    Bookmark   July 31, 2010 at 7:26AM
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