Can someone please tell me the key questions that I need to ask before getting my windows replaced?
I had a contract with Lowe's to do the work. I get a call back stating that since my windows have more panes on the top than the bottom they are unable to replace them with Pella windows as agreed upon. The salesman said that he didn't notice that when he first checked. Is this the kind of person that I need to do business with? I have my doubts. My question is should that make a difference ,if they are replacing the whole window, not matching it. I would appreciate any input, ASAP.