Peachtree window warranty is terrible!!
Date: 03-20-07 16:39
Peachtree windows and doors are having some kind of problems... They state they are in a strong position with their marketing and sales, but their customer service is terrible. I will start posting transcripts from a 6 month long ordeal I have been through trying to get warranty service on 3 windows of my brand new home. I had over $30,000 worth of Peachtree windows and french doors installed in my home and I can't get satisfaction on repairs of 3 windows!!! I will definitely not use them on my next project if this is going to be the case. A district manager (Bruce Brect) came out over two months ago to tell me everything would be taken care of and addressed items I did not even insist on being addressed. After receiving emails from him that the product will be scheduled to be replaced when they get to a Pennsylvania warehouse, I cannot get a hold of him anymore. His cell phone is disconnected and his office number is dead. Even his rep company's web site is gone!! I am expecting to see Peachtree gone soon as well. I have been getting frustrated with emails to a Lillian Johnson (I get return receipts for my emails) that go unanswered. Peachtree has NO direct phone numbers on their website for you to call customer service to complain. Old timers without computers is screwed for any attempt at service I guess.
This is only the beginning of my intent to inform as many people as possible about the terrible customer service I am getting from them. Imagine if I had only bought a few windows for a smaller house... If they treat a home builder like myself, that used over $30,000 of their glass in my own personal home like this... You do not stand a chance of satisfaction when the costs were small.