double hung window won't stay up

jrschmidtApril 21, 2010

Hi All,

I hope you can help. I have a double hung window that won't stay up. The tension string goes up into the top of the casing. I removed 2 screws wich allows the vinyl to be pulled out of the way. There are 2 tensioning devices, rectangular steel, stapled into the wood. I can only see the steel plate not the springs etc. Has anyone seen this? If so, how do I fix this... with a stick to hold the window open? :)

TIA,

John

Thank you for reporting this comment. Undo
PRO
Windows on Washington Ltd

You need to remove the balance assembly and either change out the string or replace the balance assembly altogether.

    Bookmark   April 21, 2010 at 10:52AM
Thank you for reporting this comment. Undo
ibwindows

From the description it sounds like an Andersen window. Is there a logo etched in the corner of the glass? If so call Andersen or search it out on the web they are fairly easy to replace but you need the right balancer.

    Bookmark   April 21, 2010 at 5:21PM
Thank you for reporting this comment. Undo
jrschmidt

Thanks for all your help.

John

    Bookmark   May 11, 2010 at 7:30PM
Thank you for reporting this comment. Undo
PRO
Windows on Washington Ltd

Definitely sounds like an Andersen window balance assembly.

Glass will usually have a serial number etched in it as well.

See if it is covered under warranty.

    Bookmark   May 12, 2010 at 12:35AM
Sign Up to comment
More Discussions
Are Hurd Windows OK?
I've heard before of Marvin and Anderson windows, but...
kats
pulley and weight window stuck open
I cannot get it closed even though I basically hang...
Cynna622
Full Replacement Questions, Resources?!? Woodwright vs. E-series?
We are in the midst of ordering full-frame replacements...
joeyjoey1
Replacement windows. okna vs alside
I have contracted for home window replacement with...
thebinns
French Door Advice (looking for affordable alternative)
We are looking to replace a sliding door with a french...
state00
Sponsored Products
Antique Gold and Silver Mercury Glass 3 Piece Lamp Set
Lamps Plus
Serena & Lily Diamond Pillow Covers
Serena & Lily
60" Treated Pine Curveback Swingbed
Fifthroom.com
Cedar Shed 12 x 8 ft. Beach House Garden Shed - BH128
Hayneedle
Gourmet Apple 4-Pack Gift Set - CLASSIC
$55.00 | Horchow
'Little Thyme' Sign
$7.49 | zulily
People viewed this after searching for:
© 2015 Houzz Inc. Houzz® The new way to design your home™