'Authorized' dealer/installer vs independent installer?
In case you havenÃ¯Â¿Â½t seen my other thread, I am about to replace 25 windows in my house. It is a 1989 Stucco home in Utah. Current windows are double pane, but all the seals are failing and the windows have crummy aluminum frames that transmit cold and completely ice up in the winter. Thus the replacement saga begins.
I have a question regarding choosing an installer. If youÃ¯Â¿Â½ve seen my other thread regarding which brand to use, you know I am leaning towards the Marvin Integrity windows. One of the companies that is actually on the Marvin website as the "authorized dealer" has come out and given a bid. The salesman has been very helpful, knowledgeable, and gives a great feeling regarding their workÃ¯Â¿Â½. But of course, he is not the one actually installing the windows. I have references, but have not been able to talk with them. Regardless, even if they had a good experience with the install, I donÃ¯Â¿Â½t know whether I can be sure the same crew comes to my house.
The alternative is a small independent window company where the "salesman" is the owner and is the lead installer. I have a positive reference for him from a colleague at work and his company is rated highly on AngieÃ¯Â¿Â½s list (for what thatÃ¯Â¿Â½s worth). He can get and install the Integrity windows. I am still waiting for his bid, but I think it will be comparable (or even lower). The advantage is that I know exactly who it is IÃ¯Â¿Â½m getting as an installer.
HereÃ¯Â¿Â½s my worry: MarvinÃ¯Â¿Â½s warranty states "This Limited Warranty applies to IntegrityÃ¯Â¿Â½ windows and doors purchased from an authorized Integrity dealer, and extends to the owner of the structure in which the products are originally installed. "
Does that mean that Marvin will (or can) essentially negate their warranty if the independent window contractor installs the windows (as opposed to the "authorized dealer")? That is what is implied Ã¯Â¿Â½ I guess I am wondering whether anyone know whether they ever go that route or whether they sand behind their product, period. Of course installation is important, but I do believe this guy would do a good job.