Glider/Track Piece Broke on Simonton Window
Uh oh :( I had the bottom sash tilted in to clean the window and one side of the window came out of the frame. When I snapped it back in the frame, it wouldn't shut completely. Here is why. The white and gold colored object you see in the frame at the bottom of the window actually belongs in track that frames the glass part of the window. At first, this piece was higher up the frame. In my attempt to try to "snap" it back into place by pushing down (closing) the window, it simply shoved the plastic piece down. It won't budge. DH has tried to get it out and can't. I'm sure the warranty will cover it but I'm wondering if it's something I did or a sub-standard window. If anyone has an idea on how we can fix it ourselves, that would be great.
The second picture is looking up from the windowsill towards