Getting a replacement replacement window? Simonton
I had a Simonton Reflections 5500 window installed in my den in the summer of 2009. During the last week, water has gotten between the two panes. It is a picture window -- nothing opens. It won't dry up, even on a sunny day.
I want to ask Simonton to give me a new window since this one has obviously failed. In the meantime, my contractor moved back to Ireland, so I guess I have to deal directly with the manufacturer.
Has anyone had any experience in getting a new replacement window from a manufacturer? Any tips you can give me for dealing with them? I still have the sticker that was on the window.
I don't suppose there is some magic trick for getting the condensation to dry up? Thanks.