Problems with Ultrex Wood outswing French doors

lkbum_gwMarch 14, 2012

We installed Marvin Integrity Ultrex Wood doors and windows in new construction. Really like the windows and wood choose them again. We are having an issue with the outswing double panel french door units. They don't latch unless you slam them. Once latched, they operate as they should. Had the Tech out from our Marvin dealer, said they were not properly installed. After personally making several measurements, I confirmed they are installed level and square (from every conceivable perspective). The Marvin Rep is coming today. Just curious if anyone else has seen this problem. I've read multiple posts on this and other sites that indicate Marvin is rather quick to blame installation.

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PRO
Windows on Washington Ltd

Nothing specific about Marvin in that case.

Most manufacturers will, by default, point the finger at the installation.

If it is level, square, and plumb, Marvin does not have a leg to stand on.

    Bookmark   March 14, 2012 at 2:44PM
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danvirsse

sorry to hear your door is not up to par. When the Marvin Rep is there, ask him to explain what part of the installation is incorrect. We installed an inswing type last summer, and found that their installation instructions are VERY different from most other companies. Fortunately, we followed their's to a tee and the door work great, though it took alot of fine tuning. My best guess in the installer just needs to do a little tweeking to get it really right. The Marvin rep should be able to steer you/or the installer in the right direction.
Let us know how this works out

    Bookmark   March 14, 2012 at 4:07PM
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lkbum_gw

What a pleasant surprise. The Marvin Rep brought a laser level and tripod and very clearly showed me what the problem was. The laser projected exact level lines on the door and frame so you could see without a doubt how the doors lined up. These are French Outswing doors with fixed panels mulled on both sides. Turns out, Outswing doors are more sensitive to installation imperfections and the mulled panels prevent using screws in the jambs to help align the doors. The Marvin rep said the installation was not perfect, but most are not. He said it was more than adequate and focused more on the door itself and fixes than the installation. It also appeared that the door strikes may be off. Marvin recently changed these on this line of door (about 9 months ago according to the rep). One of the strikes had clearly been modified (made a little bigger), probably at the factory. The rep is contacting the Marvin factory for guidance, ordering new strikes and assured me that the problem would be corrected. His knowledge and the time he spent explaining things was outstanding. The laser level was an excellent way to evaluate the doors. Based on what I saw, new strikes will solve the problem. Here's a pic. 8' tall, 5'w french with mulled panels, flanked by fixed panels. The top windows are Marvin Ultimate

    Bookmark   March 14, 2012 at 10:23PM
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danvirsse

Beautiful doors. I'm glad you had a good experience with the Marvin rep. We've always been very pleased with Marvin over the years, but you never know what shortcuts a company may begin utilizing. Thanks for sharing your experience.

    Bookmark   March 15, 2012 at 2:52PM
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millworkman

That type of service is what separates the quality companies from the mediocre companies we speak of here. Of course in addition to the quality of the product, but the two together go hand in hand.

    Bookmark   March 15, 2012 at 3:02PM
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WindowDog

I can imagine that an 8ft tall outswing French door would take some very skilled talent to install.

You have three/four planes of dimension that must be perfect. 1 is level. 2 is plumb. 3 is that both jambs must be perfectly perpendicular to each other. The 4th is that the jambs must not be bowed in or out, or tweaked/twisted. Add to all that an oddity with the latch or keeper (lock), or adjustable hinges, and you can see that skill is required to first understand and then execute an installation. It's not uncommon for there to be an installation problem with a double hinged French door.

Very glad to hear the Marvin service tech was professional and is taking care of you.

    Bookmark   March 15, 2012 at 7:27PM
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PRO
Windows on Washington Ltd

Beautiful room and window and door package.

Good to hear Marvin is on the ball and taking care of it.

    Bookmark   March 19, 2012 at 11:14AM
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