Andersen 200 windows not shimmed
We had the 200 tilt in to clean installed in new construction. I was never happy with the amount of air coming in and about the 5 month point we actually noticed light between some sashes and frames. Andersen gave me the name of a certified tech/installer and he tool one look and said that the windows needed re shimmed. (it turned out they were never shimmed at all.) The wood trim was taken off and drywall removed around 30 some windows and they were shimmed. Well.....it didn't completely work. We can still see light out of some and a flashlight from the outside at night yielded an unbelievable amount of light. The builder is bringing someone from Andersen in here tomorrow and already told me that the windows will need to be removed from the outside and reinstalled. I wonder if I should just insist on new windows. Are the frames warped from not being shimmed beyond hope. Expert advice would be very much appreciated!
Here is a link that might be useful: