Pella windows warranty and support
A note to describe my experience with Pella warranty and product support. Bottom line is that I'm pretty disappointed, and if I had known about this, I probably would have bought another brand.
I have a house full of Pella Designer Series windows with Slimshades. All windows but 1 were bought in 1997. One window was bought in 2005. The Slimshade blinds in the 2005 window has failed, and if you get out your Pella paperwork and read it carefully, you will see that your 10 year warranty is PARTS ONLY, and that labor is covered for only 2 years. And to think I was naive enough to think the window was waranteed for 10 years!
The rest of my Pellas were bought in 1997 and are out of warranty. Fair enough. BUT, Pella *no* *longer* *supports* the Slimshade blinds in older Pella Designer Series windows! That means that if I have a problem with my Slimshade blinds, I am out of luck, thank you very much. What their solution is involves a lot of mental gymnastics and word-smithing that in the end means "replace the window".
Needless to say I paid top dollar for these windows. Needless to say, I consider the terms of the warranty to be misleading and deceptive.
My advice regarding shopping for Pella windows is - read the warranty like you are a Phildelphia lawyer. If that's what you want, so be it. But at the very least talk over long term product support with your installer. Whatever you get will be from him, because the factory is going to dump you.