what's wrong with these this window ?

kateshomeFebruary 24, 2014

I noticed these spots on two windows a few weeks ago. When it finally was a bit warmer I went outside to wash them but the spots are between the panes. Could it be that the seal is broken? We just moved into this house a few months ago and the previous owner had replaced the windows. But there are no markings on the glass or anywhere else on the window that tells us who the maker is. So who do I call to fix the problem? And does anyone have an idea what the problem may be?

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Correct. You have a seal failure in the glass unit. You'll need to identify the manufacturer if you want have it covered under warranty, otherwise a local glass shop can get a new IGU for you at a reasonable cost.

    Bookmark   February 25, 2014 at 7:07AM
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Windows on Washington Ltd

HomeSealed already answered you so this is a bit of an echo.

Failed sealed allow moisture to enter = condensation and failed low-e in most cases. Sometimes we see just bad low-e but this looks more like moisture related.

Is that a picture or operable unit?

Look for manufacturer's labels on the operable units and see if you can track it down that way.

    Bookmark   February 25, 2014 at 8:02AM
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It is an operable unit. We took the whole unit out and have examined every inch of it and can't find any label! I guess I'll have to call a glass shop.

    Bookmark   February 25, 2014 at 8:20AM
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Windows on Washington Ltd

Look in the head jamb and on the sides of the sashes. Search other windows that were replaced at the same time. Sometimes the label falls off a particular unit so you can search for days and not find it.

    Bookmark   February 25, 2014 at 10:07AM
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Have you looked through any paperwork the previous owner may have left with the house?
Contact the previous owner and ask where the windows came from, do not complain to them, just ask for their help.


    Bookmark   February 26, 2014 at 7:32AM
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They didn't leave any paperwork on the windows, so I just sent an email to the owner asking for more info.

    Bookmark   February 26, 2014 at 9:23AM
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Windows on Washington Ltd

Check the other windows or take a picture from further back and I can tell you where to look.

    Bookmark   February 26, 2014 at 10:45AM
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Windowsonwashington - here is a picture of the window taken from farther back

    Bookmark   February 26, 2014 at 10:39PM
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Windows on Washington Ltd

Its a 2-Lite slider.

You need to lift one of the windows up and out of the track and look on the rails of the window (top and bottom) as well as where the window shuts into for the sticker.

    Bookmark   February 27, 2014 at 7:42AM
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