Marvin Ultimate double hung are a huge disappointment. see pics

threeapplesFebruary 26, 2012

Our new construction home has Marvin ultimate double hung windows, half of which have already had their sashes replaced due to terrible craftsmanship or cracks. We are so disappointed as the cost of these windows was not small and we really splurged to get what we thought was the best. Anyway, we are still awaiting replacement of many of the sashes, but did a walk around the exterior of the house and found even more problems. The joinings are not even or flush on the windows or the patio doors, the area where the mullions meet the sash frame are inconsistent and uneven, in some places they have huge gaps. I'm including a link that has three photos of exterior images of these windows that pretty much typify what they look like from the outside. These issues are identical on the inside and we're really unhappy. Our current house has standard Pella windows that look a million times better. Please comment on the images and let me know if you've seen better from Marvin or if you think we should expect better for $60,000 worth of windows. thanks so much.

Here is a link that might be useful: exterior window detail photos

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Having sold/installed many of both, I can say that the Marvin Ultimate is a much better product than the Pella. If there were cracks and damage I'm guessing that this was due to improper handling of your windows. Gaps and or unevenness in the reveals is more likely to be an installation issue. Have you gone over these concerns with your contractor?

    Bookmark   February 26, 2012 at 5:12PM
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The windows were like this before they were removed from the shrink wrap. We are positive it is not an installation issue. The wood or clad having uneven joinings and major gapping is due to imprecise craftsmanship. The Marvin rep saw them and said most needed to be replaced. But even the replacements are the same. It's very sloppy looking inside and out, especially given the money we spent for these. Thanks.

    Bookmark   February 26, 2012 at 6:39PM
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When we built two years ago, I researched, read reviews and decided on the Marvin double hung. It was a tough sell to DH due to the cost when there were other good windows for less. It was stressed to us that they be installed correctly and luckily, our framers were meticulous in having everything leveled & straight including the installation of the windows. We have not had a single problem with any window (#20), many that have transoms, plus six atrium doors. I agree with @homesealed about talking with your contractor. It seems to me (and I certainly am no expert... or even close), the likelihood that THAT many windows are defective is unusual, AND by replacing parts of the windows, if the original problems are not corrected will be a nightmare once you are moved in. I hope you can get this fixed to your satisfaction. Good Luck!

    Bookmark   February 26, 2012 at 6:43PM
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Contact your local Marvin Distributor & ask for their Rep. & the Marvin Factory Rep. to look at these Issues.

    Bookmark   February 26, 2012 at 6:44PM
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Our builder was very disappointed in the windows. The sashes were put together incorrectly in the factory, this had no bearing on the installation. Our builder's guys have put Marvin windows in many times. The Marvin rep said they were unacceptably built and insisted the sashes be replaced. He has not been out to seen the new ones, nor has he examined the exterior, which is where the problems I just posted pictures of occur. It's incredibly frustrating to us that not a single window looks decent or well made. The mullions not fitting onto the sash consistently is also a terrible-looking issue. Uggh.

    Bookmark   February 26, 2012 at 8:13PM
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Windows on Washington Ltd

Where are the pictures?

Marvin is a solid company and will fix anything that is their problem and responsibility.

    Bookmark   February 26, 2012 at 9:04PM
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Windows on Washington--Here's the link to the photos. they're at the bottom of the post:

Here is a link that might be useful: Thread w/ Photos at Bottom

    Bookmark   February 26, 2012 at 9:37PM
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Windows on Washington Ltd

Definitely some manufacturing defects in the pictures there.

I am sure they will fix them up for you.

They are a solid company in my dealings with them.

    Bookmark   February 27, 2012 at 1:59AM
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+1 on windows, I have sold quite a few Marvin products (although several years ago now) and they have always stood behind there products.

    Bookmark   February 27, 2012 at 7:33AM
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