Window Problems - Need Advice
I am hoping someone can lend some advice.....my family and I had a new home built 2 and a half years ago. At the time, the builder only offered vinyl-clad Crestline windows. I knew they were a lower quality product and had obvious concerns, but we decided to proceed anyway and hope for the best. Anyway, to make a long story short, the windows have been a nightmare. The amount of air they leak during winter is unbelievable. At some points on windy days the draft is so strong that a lighter flame can be extinguished. When condensation builds up on the glass and sills, ice forms too. We have contacted both the builder nad Crestline and neither wants to claim responsibility. The builder says that the windows are just not expensive windows, and Crestline hints that the framers did a poor job.
My questions are as follows:
1. Am I correct in assuming that such issues are not normal with higher quality windows?
2. Does the issue sound like a problem with the window itself, the framing/building, or a combination of the two?
3. What would be a qualityreplacement window?
4. How much ballpark should we expect to pay to have each window replaced?
Thanks in advance!