Problems with Loewen?

katy-louJanuary 28, 2013

We have recently received our new Loewen patio door and 4 windows. Upon arrival, we noticed a few issues - the mortises were not done properly and so the hinges were not sitting square/flat within the door - this caused the screw for one of them to damage the edge of the door. The weatherstripping on the top of the door was not installed correctly and damaged the door frame. Also the hardware was all supposed to be ORB - all of the hardware EXCEPT the door handle match. The door handle is labled as "Oil-Rubbed Brass" and is distinctly grey. We have tried working thru the dealer but got some garbage back from Loewen that the hardware is made by different suppliers and will "vary" and with time it will buff to a different finish -- umm it is drastically different. Plus still no word on what they are going to do about the damaged door/frame. Is this typical? Is there someone at Loewen I should try speaking with directly? Neither ourselves or or contractor are happy about this at all. Thanks!

This post was edited by katy-lou on Mon, Jan 28, 13 at 20:08

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Windows on Washington Ltd

I would call Loewen directly. They, by all accounts, are a solid company and should do right by you.

    Bookmark   January 28, 2013 at 7:33PM
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oberon476

+1 to WoW reply.

    Bookmark   January 29, 2013 at 2:06PM
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katy-lou

I received a prompt call back from them and after requesting that they do so they are replacing all of the hardware with a different finish that she said is more consistent across suppliers. Beware of ordering ORB - it will come grey! Not sure exactly how they are going to remediate door yet - but she is calling me back on that one. Glad they are responding - and dealing directly certainly seems to be more productive than thru the dealer.

This post was edited by katy-lou on Tue, Jan 29, 13 at 16:35

    Bookmark   January 29, 2013 at 3:36PM
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