My Andersen window won't shut!

connetteJanuary 20, 2009

We have Andersen windows (not replacement ones). I have one window in my living room that will not completely shut so I can lock it. There is a loop in the cord on the side. Can someone tell me how to remedy this? The top window fails to go completely up, which causes the bottom window to not completely close. I was wondering why there was a draft in the living room last week when the temp was 15 below !


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The string is from a balancer that needs to be replaced. If the window is less then ten years old it is under warranty. If you replace the one, you might as well replace both (one on each side). It can be caused by age, or more frequently someone installs blinds incorrectly and screws right through the balancer. Or an alarm installer drills through it. Or when the molding was installed around your window the contractor nailed through it. There is a sticker on the head jamb stating not to nail within 7 inches from the side jamb.

    Bookmark   January 20, 2009 at 7:44AM
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Connette, do your sashes tilt and have latches at the sash tops?

    Bookmark   January 20, 2009 at 5:18PM
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My Anderson window opens easily but when you try to close and turn the handle it won't budge. Any advice?

    Bookmark   April 28, 2011 at 6:38PM
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see the other post you started, the same questions will apply

    Bookmark   April 29, 2011 at 8:03AM
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I'm sorry to hear that you are having trouble with your window. Have you had the opportunity to call the Andersen Service Department? They will be able to diagnose the problem for you and like jocobe mentioned, the Andersen warranty covers non-glass parts up to 10 years.

Andersen Service can be reached at 888-888-7020. They will help you resolve the operation issue that you're having.

Andersen Customer Service

    Bookmark   April 29, 2011 at 10:51AM
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