We live in California, but have a home in Nicaragua. We built the home which is about a years old. Our Leibherr refrigerator was chosen because I couldn't find another counter depth in Nicaragua. Now our freezer is out and no one will get back to me about fixing it. I have emailed the US, Nicaragua and Italy. Watch out for their customer service! Also, while I love the look of the refrigerator, the ice maker and several plastic parts are already broken.