soapstone fabrication/installation questions

CatRancherMay 19, 2013

We just had Beleza soapstone counters put in and are not very happy with the fabricator's performance.

The stone is from Dorado, but we chose to use a local counter installation company that works primarily with granite instead of going with a more pricey strictly soapstone installer (he was not very responsive to our emails and phone messages, which turned us off).

Anyway, the counters are installed and are beautiful overall, but we are pretty unhappy with the cut out for undermount sink. It is very uneven - in some places counter overhangs sink - in some places the sink rim is slightly exposed.

At our request the fabricator came to look at it and agreed to redo a part of it, which will require dropping the sink. He will then cut out the most obvious overhanging part. The opening will still be pretty imperfect and even wavy in some places.

My first question is this - the fabricator said that soapstone cannot be cut on a computer guided machine because it is too delicate to be held in place by the vacuum that the machine uses - it has to be cut by hand thus will be less perfect. Is this true?

Secondly, do you think detaching the sink will end up stressing the stone and causing even more problems?

And looking at the photos, would you tolerate a cutout like this if you had spent close to $4000 for counters?

We're starting to think maybe we should just live with it instead of risking a worse looking scenario.

Thanks in advance!

This post was edited by CatRancher on Sun, May 19, 13 at 16:27

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The biggest overhang that fabricator said he would cut out, because most of the cutout has virtually no overhang.

    Bookmark   May 19, 2013 at 4:20PM
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It doesn't look bad it's just not perfect. This guy might be a great granite fabricator but I might be a little hesitant to have him do the repair.

    Bookmark   May 19, 2013 at 4:30PM
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Thanks for the input ... I am leaning toward just living with it and griping on Yelp and Angies List for relief.

How common are sloppy cutouts? I admit I've never really looked that carefully at anyone else's sink.

Fabricator charged $350 for cut out. A $350 refund would not really sooth me, but $500 refund would. Would it be reasonable to ask for a price break?

    Bookmark   May 19, 2013 at 5:00PM
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