Mis-quoted on Granite. (grumble)

Kek10May 1, 2013

Just got a call from our KD. It seems our granite quote came in, and it's 100% higher than our allowance!

Our allowance is for level A. We found one that the granite rep told us was level B - and we were OK with that. The rep went on about how she was so surprised it was a B, since it's such a great granite, she would have thought higher. Well, apparently it's actually a level *E* which doubles the price. KD is calling the granite people to discuss.

Can't wait to see what happens - I'm sure we'll be headed back to the granite yard to look again.

Demo starts on Monday - so this is probably only the beginning of our "challenges!"

Thank you for reporting this comment. Undo
buildinva

Oh no!! I'm so sorry!!

    Bookmark   May 1, 2013 at 11:33AM
Thank you for reporting this comment. Undo
fsteph

oh how disappointing! I hope it works out

    Bookmark   May 1, 2013 at 11:39AM
Thank you for reporting this comment. Undo
rkb21

That's awful...I hope it gets straightened out for you soon.

    Bookmark   May 1, 2013 at 1:28PM
Thank you for reporting this comment. Undo
smiling

So sorry to hear that you chose something based on one set of "facts" and then found out the price was MUCH higher than quoted. I hope this was an honest mistake, but I'd be careful not to pay anything more than level B for this stone, just so you don't support that kind of "switching". Had you put a deposit, or gotten a receipt that showed the price?

    Bookmark   May 1, 2013 at 4:09PM
Thank you for reporting this comment. Undo
pseudochef

This exact thing happened to us. We picked out a granite that the slab yard said was in the level 2 (second cheapest) but the quote we got back was more like in the exotic range. It was super annoying. We ended up going back out to look at more granite even though we loved that first slab and we found something much closer to our price range that we really like. I really do not like the granite pricing system. It should be more up front than it is if only just to save time.

    Bookmark   May 1, 2013 at 9:09PM
Thank you for reporting this comment. Undo
motherof3sons

So sorry this happened to you. Hope everything works out for you.

    Bookmark   May 1, 2013 at 10:51PM
Thank you for reporting this comment. Undo
Kek10

Well the GC's assistant talked to them. They fully admit they told us it was level B - but there was a miscommunication at the granite yard, it's a much higher level.

And they say they "have to" charge us Level E because it's such a huge price difference.

They will not be seeing a dime from us, if they don't want to honor the pricing we were given we will be taking our business elsewhere. (Unless Dh decides he'll pay - he is completely IN LOVE with this stone!)

GC is going to call them and see if he can finagle anything.

Jeez.

    Bookmark   May 2, 2013 at 2:49PM
Thank you for reporting this comment. Undo
snookums2

Disappointing, but come on. If it's a Level E, you pay a Level E. So someone made a mistake at the yard. Things like this happen all the time. You didn't purchase something yet or have it installed, and then have them coming back for more money after the fact when you were stuck. You have a quote now. If you think it was some sort ot bait and switch they'd hoped would go unnoticed, well then, steer clear.

One issue that came up here recently was a builder putting higher levels on the stones than they actually were. So a Level 3 was actually a Level 1 if you purchased it elsewhere. That might be something to check out. Confirm elsewhere what this stone sells for.

    Bookmark   May 2, 2013 at 3:05PM
Thank you for reporting this comment. Undo
Kek10

Just wanted to update this with good news. The granite yard is going to honor the pricing they originally gave us! It sounds like the KD had been having other problems with them as well, so we may have benefitted from that. Such a relief.

The KD said, we are getting "the Deal of the Century" on this granite. YAH!

    Bookmark   May 7, 2013 at 11:15AM
Thank you for reporting this comment. Undo
35ftcabo

That's awesome. Dying to see a pic of this gorgeous granite

    Bookmark   May 7, 2013 at 11:10PM
Thank you for reporting this comment. Undo
Kek10

Well 35ftcabo, since you asked... ;) Here's slab #1 - blob will be on the island.

    Bookmark   May 9, 2013 at 5:35PM
Thank you for reporting this comment. Undo
Kek10

And here's slab #2. Sorry the pics aren't great, iPhone in a granite yard!

I really need to pick a backsplash!!

    Bookmark   May 9, 2013 at 5:38PM
Thank you for reporting this comment. Undo
Linelle

That's gorgeous! Good for you getting the original quoted price. I wouldn't worry about a backsplash until your counter and cabs are installed.

    Bookmark   May 9, 2013 at 6:20PM
Thank you for reporting this comment. Undo
yooper856

Do you remember what the name of the color was? We chose one that looks awfully similar to yours...it was called Niagara Gold, came from Italy and was a price range one up from the base price (call it B or 2). Just curious now!

    Bookmark   May 11, 2013 at 11:04PM
Sign Up to comment
More Discussions
Kitchen quote for RTA
I am shopping around for a redesigned kitchen. Below...
vonecu4
Help needed with this beam!!!
We had part of a wall taken down in the kitchen &...
mark_rachel
Any good, light-weight cookware out there?
I'm really not complaining. I cook on All-Clad and...
eam44
Just got my kitchen remodel photographed by a prof. What a difference!
For some reason a couple of the pics double posted....
Tamara Hadji
what's an acceptable level of "off"
cabinets are going in need to know what's ok with regard...
lmgch
Sponsored Products
Avanity Bathroom Tribeca 37 in. Vanity in Chilled Gray with Granite Vanity Top
Home Depot
Oak Leaf One-Line Illuminated Arch Address Plaque
Home Decorators Collection
Revolving Bamboo Chip and Dip
$49.99 | Dot & Bo
ELK Lighting 9004/4 Imperial Granite Antique Brass Semi-Flush Mount
Littman Bros Lighting
Amanda 36"W Sink Cabinet
Home Decorators Collection
Caddyshack Framed Movie Collage
$299.00 | FRONTGATE
Square Polished Black Granite Vessel Sink with Round Basin
Signature Hardware
Manvel Side Table - BRONZE
$699.00 | Horchow
People viewed this after searching for:
© 2015 Houzz Inc. Houzz® The new way to design your home™