Emtek lock sets
On recommendation of folks in the GW, we purchased an Emtek lockset and had it installed in the new front door. It's a BEAUTIFUL lockset. However, I'm not sure it's been a very smooth road here, and wondering what I should do next.
When the contractor took out the lockset after hanging the new door, the FIRST thing he noticed was that Emtek sent the template for the holes, but there were NO INSTRUCTIONS. He figured, I've installed these before, I should be able to figure it out. He said it went together pretty well but was frustrated when it didn't seem to lock or unlock correctly. The thumb plate, the latch, does not work right either - it sticks.
This morning I called Emtek and talked to them. The woman was shocked that we didn't get installation instructions and said "but there were two pieces of paper." "No ma'am, my contractor said there was only one, the template." She gave me the "fix" that would supposedly solve both the sticky latch and the temperamental dead bolt.
This afternoon my contractor returned and did do what the woman had suggested. But the fact that the little thumb plate latch was totally separate from the deadbolt told us both that the flat plate being the wrong direction was not going to solve the thumb plate. He gave the thumb plate and the latch a good squirt with WD-40, but it hasn't helped yet.
Right now, the deadbolt works properly. (Thank goodness.) I'm not sure if a sticky latch is worth screaming to Emtek about after Thanksgiving.
Is there something else that we could try? Or should we continue to annoy Emtek? We paid about $158 for the lockset.